Articles Tagged with ''customer service''

Best practice does not mean we are good or better; it actually means we are no worse than others in our market.

People come to your business for a solution - which many other people offer - so why should they choose you over the competition?

Art and Dan dig deeper to talk about the actual heart and essence of your customer service philosophy.

There are a lot of companies out there becoming giants in their industries through offering impeccable customer service. Now, it's your turn!

Figure out your ideal client, and go after them. Tim and O.P. tell you how to stop taking every fire job you're offered, and start doing the work you want to do.

Managed properly, you can be a hero but if you forget for even a minute that you are dealing with emotionally frayed people, watch out. All the anger they feel due to their loss will be focused on you like a laser beam.

Every contractor, even the best of the best, has dealt with an upset client.

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.