Scott Severe is the chief customer officer at Next Gear Solutions, where he is focused on building trust with his contractor customers to more readily provide the solutions, connections and tools to improve efficiency and profitability. Severe has also served as an executive at Xactware and co-founder of ClientRunner restoration software. Next Gear provides industry-leading tech solutions and intelligent automation like DASH, MICA Mobility, LuxorCRM, and QA Assist that help restoration companies run a consistently smarter businesses.
Remember, good is the enemy of great. You might pay little attention to accountability standards and still find a way to grow a good company. But especially at a time when customers and employees have more choices than ever, and margins continue to grow thinner, becoming a truly great company in the long term requires 100% accountability throughout your entire organization, Scott Severe writes.
While some of today’s issues are unique, there will always be major obstacles restoration contractors must solve, resolve or absolve to find success. It has always been this way, and it always will be.
Ultimately, all participants in the restoration response chain should be aligned in getting the property owner back up and running again in the fastest and most fair way, assisted by the trust and peace of mind that well-constructed automation provides.
In my role as a chief customer officer, I meet with a lot of contractors looking for ways to improve their business and I’m struck by how often certain phrases come up.
As the chief customer officer of a restoration technology company, I spend a lot of time talking about tech: how it increases efficiencies, streamlines processes, and ultimately gives restoration companies the power to improve their profits.
