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What if Your Client Wants to Help?

By Annissa Coy
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May 13, 2021

Sometimes, we run into clients who really want to help with the restoration process - especially with their contents. When this happens, Annissa has some sound advice that includes encouraging customers to trust you, the restorer, to handle it for them as the experts. 

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KEYWORDS: contents cleaning contents restoration customer expectations customer service

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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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