You're stressed, they are stressed, everyone is stressed!

In the chaos of CAT work, please don't forget the importance of reading your client and their emotions, and figure out ways to help them de-stress and cope with the situation. If they're anxious to get involved and help with the cleanup process somehow, Annissa has a few suggestions. Plus, there are some things in which you should never let them help.

NOTE: The video does cut out a few seconds early. Annissa really just wants to stress the importance of reading your client!