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Home » Authors » James Hatfield
James Hatfield

James Hatfield

James Hatfield is the Chief Revenue Officer of LiveSwitch, a leading communications platform that uses instant video to transform how restoration businesses and other service companies scale their businesses. James is responsible for the customer experience and growth at the company. He has extensive leadership experience across diverse roles, with companies ranging from fast-growing startups to Fortune 500 enterprises. James joined LiveSwitch from IQVIA. There, his responsibilities as director led to the creation of the Customer Buying Experience, a purchasing process driven by product management teams.
 Prior to this role, James was president of sales for Sageworks. James holds a B.S. in Business Management from North Carolina State University.

Articles

ARTICLES

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How Technology is Helping Restoration Teams to Tackle the Skilled Labor Shortage

Digital tools help restoration professionals do more with less and scale their operations efficiently
James Hatfield
James Hatfield
October 1, 2025
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As skilled labor shortages grow, restoration companies are turning to technology to boost their productivity, reduce burnout and meet the rising demand.


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Real Time, Real Work and Real Results: How Live Video Is Changing Restoration

Live video is Revolutionizing the Restoration Industry’s Response and Documentation
James Hatfield
James Hatfield
August 26, 2025
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From remote assessments to AI-powered reporting, live video is transforming how restoration professionals’ response, document and communicate, faster and smarter than ever before. 


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Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

This webinar is part of the Preparing to Respond: Hurricanes series.  

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

May 28, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

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