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New Products and Technologies

Xcelerate Messaging Turns Customer Communication into a Workflow for Restoration Teams

Two-way text messaging in the job file reduces missed messages and speeds up response times

Xcelerate Turns Communication into a Workflow accelerator
Photo courtesy of Xcelerate
March 11, 2026

Xcelerate Messaging turns communication into a workflow accelerator. By centralizing two-way texting directly within the job file, restoration teams eliminate phone tag, reduce miscommunication, and create a single source of truth for every customer interaction. Appointment confirmations and reminders help reduce no shows that can cost businesses up to 15% of scheduled revenue. Every message is time stamped and visible across the team, giving contractors greater control over the customer experience while recovering hours each week typically lost to communication gaps. For more information go to https://www.xlrestorationsoftware.com/ or email Helen at helen@teamfront.com.

KEYWORDS: communication in business customer satisfaction customer service restoration software restoration technology

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