Ask the Expert Empathy and Emotional Intelligence Drive Restoration Success JoAnn Wiechmann shares strategies for customer care and team culture in restoration Kayla McGowan December 3, 2025 No Comments JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.Read More
Why Diversifying Your Training Approach is Crucial for Your Restoration Business Learn how embracing a diversified training approach builds stronger restoration teams and drives long-term business success Kayla McGowan October 23, 2025 No Comments Learn how a diversified training strategy empowers restoration teams to lead, adapt and thrive.Read More
BluSky Restoration names James Rice Regional Vice President of Midwest May 8, 2024 No Comments BluSky Restoration Contractors hires new regional vice president. Read More
Communicating with Intention Makes a Difference to Clients, Coworkers Simple words mean a lot. Do you make your restoration clients, colleagues and employees feel “happy there”? Josh Bachman May 8, 2024 No Comments When it’s time to speak, make it count.Read More
Ironclad Marketing Minute Get More Customer Reviews for Your Restoration Business In this Ironclad Marketing Minute, you can learn how to use a simple QR code to increase customer reviews. Benjamin Ricciardi March 29, 2024 No Comments A simple QR code can make it easier for customers to post reviews.Read More
Putting Yourself in the Consumer's Shoes Myldred Ingram November 27, 2023 No Comments Our editor-in-chief Myldred Ingram gives a refresher in remembering the consumer’s standpoint in the restoration and remediation industry.Read More
Stellar Service Brands Strengthens Customer Focus with Franchise Agreements, New Hires, and Partnerships August 9, 2023 No Comments Stellar Service Brands Strengthen Customer Focus.Read More
DKI Canada Partners with KnowHow to Enhance Customer and Employee Experience August 1, 2023 No Comments DKI Canada, a national leader in sustainable property restoration services, has chosen KnowHow to improve onboarding, in-field support. Read More
The American Federation of Restorers Is a Recently Founded Member Organization July 11, 2023 No Comments Launch of new member organization in the property damage restoration industry. Read More
Restoring with Trust: The Importance of Building a Reliable Practice Carlos Hesano June 16, 2023 No Comments Carlos gives a high-level overview of steps that can lead to fostering a reliable business practice.Read More