Items Tagged with 'customer satisfaction'

Indoor air quality is a vital piece to employee wellness, guest comfort, and hotel sustainability. Here’s how advanced HVAC technologies, smarter ventilation strategies, and real-time air quality monitoring can help hospitality venues create healthier indoor environments.

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion. 

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

A new ServiceForge survey found consumers prefer speaking with a real person over AI when contacting home service businesses, citing trust, empathy, loyalty and better problem resolution as key factors.

Learn how restorers can help support landlords after hurricane and storm damage through clear communication, tenant management, documentation, and planning.

Chem-Dry is sharing professional carpet care tips to help homeowners reduce stains, odors, and premature wear. Simple maintenance habits and prompt spill response can help extend carpet life and improve indoor cleanliness.

Here’s how post-restoration evaluation verifies your work after fire restoration is complete through documentation, odor assessment, and residue removal. 

Learn why smoke odor can return after proper fire damage restoration which includes deodorization limits and the science behind our perception of odor.

Xcelerate messaging centralizes two-way text messages directly in the job file, helping restoration professionals eliminate phone tag and reduce miscommunication. Time-stamped conversations create a clear record and improves customer experience.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.