This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
This Website Uses Cookies
By closing this message or continuing to use our site, you agree to our cookie policy. Learn More
This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
Restoration logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Restoration logo
  • EMAGAZINE
    • Archive Issues
    • Contact
    • Advertise
    • Subscribe
    • eMagazine
  • TOPICS
    • Water
    • Fire and Smoke
    • Mold
    • Contamination
    • Odor
    • Contents
    • Catastrophe
    • Cleaning
    • Managing Your Business
    • Insurance/Legal Matters
  • NEWS
    • Restoration Report
  • PRODUCTS
  • EDUCATION
    • Ask Annissa
    • Ask the Expert
    • Podcasts
    • Sponsor Insights
    • Video Channel
    • Webinars
    • Events
  • COLUMNS
    • Restorer’s Digest
    • Restoring Success
    • Guest Columns
    • Editor's Blog
  • DIRECTORY
    • Associations
    • Suppliers
    • Buyers Guide
  • THE EXPERIENCE
    • Conference & Exhibition
Home » Keywords: » customer satisfaction

Items Tagged with 'customer satisfaction'

ARTICLES

customer service on property restoration jobs

10 Tips Restorers Should Consider When Working for Homeowners

Restorer’s Digest
Sean scott
Sean Scott
April 27, 2022
One Comment

In most cases when a home is damaged by a disaster, the homeowner(s) are already upset by the time the restorer gets there. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse.


Read More
Meaningfully Marketing to Homeowners: Gaining More Leads, Jobs, Word of Mouth

Meaningfully Marketing to Homeowners: Gaining More Leads, Jobs, Word of Mouth

Ask the Expert
January 27, 2022
No Comments

Marketing expert Laura Nelson covers how restoration contractors can stand out on Google, optimize online prospects and customers, convert more browsers to buyers, and drive more referrals through an elevated customer experience.


Read More
Ask Annissa: Dealing with Disposal of Non-Salvageable Items

Ask Annissa: Dealing with Disposal of Non-Salvageable Items

Ask Annissa
Annissacoy 200
Annissa Coy
January 19, 2022
No Comments

In this episode of Ask Annissa, Annissa Coy responds to a question from a restorer who disposed of contents on a non-salvageable list and now is dealing with an unhappy homeowner. She clarifies how they can avoid going through this in the future.


Read More
Project Management Communication

How to Increase Restoration Project Management Communication

5 Key Elements for Simplifying a Seemingly Daunting Task
Timothy hull
Timothy E. Hull CR
November 4, 2021
No Comments

In a time when production schedules are full, lead times are long, and resources thin, what exactly are contractors to do to appease their customers? The answer can be found in improving project communication. While this might seem to be a daunting task for some, a simple tool that can be used to guide the efforts is a project communication plan. 


Read More
Preparing to Sell Driver #5: Customer Satisfaction

Preparing to Sell Driver #5: Customer Satisfaction

Two-Minute Selling Tips
Gokul Padmanabhan
September 3, 2021
No Comments

The importance of collecting your customer reviews and monitoring customer satisfaction.


Read More
Industry News

BluSky Restoration Announces "BluSky Quality Assurance Pledge"

May 13, 2021
No Comments
Initiative formalizes firm’s long-standing commitment to customers and their communities.
Read More
serving heart blog
Guest Blog

A Serving Heart in the Restoration Industry

Johanna Allen
July 22, 2020
We are not counselors, but it is difficult sometimes when we are faced with a loss where a customer is clearly turning to us for that very thing. Setting expectations and remaining professional, yet kind, is the right course.
Read More
Trends and Tips for proactively restoring your Accounts Receivable

Trends & Tips for Restoring Accounts Receivable

Brittney Hensley
July 23, 2018
No Comments

The jobs are completed and you have sent your invoices out. Yet you continue to have invoices unpaid and can’t seem to track down where the payment is. Who has it? The insurance company, the insured, the mortgage company? 


Read More
The State of California Wages War Against Contractors

Cross Examination: The State of California Wages War Against Contractors

Ed cross headshot
Edward H. Cross Esq., "The Restoration Lawyer"
July 9, 2018
No Comments

When I was 18, I got my first car: a 1968 Chevelle Malibu, a classic muscle car with a big throaty engine. I painted it black, put on racing wheels, big wide tires and Gabriel Hijackers. I got so many speeding tickets, my home state of California sent me a letter ordering me to appear at a hearing and politely notifying me that my right to operate a motor vehicle was going to be revoked for six months.


Read More
Photos courtesy of Credit Benefect

B Corp: Being the Change in the Restoration Industry

Sam DeAth
July 5, 2018
No Comments

B Corporation (B Corp) certification is an international standard for the 21st century that is redefining success in business. The focus of the B Corp movement is people using business as a force for good. B Corp’s are better companies, striving to make changes in the world, for their employees, communities and the environment. 


Read More
More Articles Tagged with 'customer satisfaction'
Subscribe For Free!
  • eMagazine Subscriptions
  • eNewsletter
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Restoration & Remediation audience. All Sponsored Content is supplied by the advertising company. Interested in participating in our Sponsored Content section? Contact your local rep.

close
  • TOMI Steramist
    Sponsored byTOMI SteraMist

    SteraMist - The Future of Disinfection

Popular Stories

fentanyl decontamination

Fentanyl: New Training to Decontaminate/Neutralize the Most Dangerous Contaminant

Florida's 25- percent roofing rule

A Deep Dive into Florida's 25% Roofing Rule

Why Supervision is a Must in Every Estimate

Why Supervision is a Must in Every Estimate

R&R Buyer's Guide

Events

May 8, 2023

The Experience Conference & Exhibition

The Experience Conference and Exhibition logoThe Experience Partners with Restoration & Remediation to Supercharge the Industry’s Best-in-Class Event! The Experience Conference and Exhibition features cleaning, restoration, and remediation processes, products, and procedures. Attendees come from near and far to experience live, hands-on demonstrations, specialty pavilions, workshops, and interactive sessions all led by the top instructors in the cleaning and restoration industry.

View All Submit An Event

Poll

2023 RIA Convention & Industry Expo

What do you look forward to at this year’s RIA convention?
View Results Poll Archive

Products

Get Paid! (ebook)

Get Paid! (ebook)

See More Products

DigitalEdition

Get our new eMagazine delivered to your inbox every month.

Stay in the know on the latest disaster restoration and remediation trends.

SUBSCRIBE TODAY!
  • Resources
    • Order Reprints
    • Industry Links
    • Submit a Press Release
    • Privacy Policy
    • Clear Seas Research
    • Survey and Sample
    • List Rental
    • Custom Content & Marketing Services
    • Store
  • Want More
    • Connect
  • Privacy
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY
    • UPDATE MY PREFERENCES

Copyright ©2023. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing