Items Tagged with 'customer satisfaction'

After the holidays, homes face added wear and tear from guests visiting, winter weather, and heavy foot traffic. These practical cleaning and protection tips help restoration professionals educate their customers on maintaining healthier, more resilient homes.

Commercial clients don’t fear the damage; they fear the downtime. Here’s why positioning business interruption as a strategic priority helps elevate trust, value, and wins you jobs.

Dan Derbes of Lightspeed Restoration shares how his Navy service drives a mission-focused approach to home safety, operational excellence, and customer care.

Cleaning, not just disinfection, is the key to reducing exposure and achieving true results in the restoration industry. 

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

Learn how a diversified training strategy empowers restoration teams to lead, adapt and thrive.

BluSky Restoration Contractors hires new regional vice president. 

When it’s time to speak, make it count.

A simple QR code can make it easier for customers to post reviews.

Our editor-in-chief Myldred Ingram gives a refresher in remembering the consumer’s standpoint in the restoration and remediation industry.