Articles Tagged with ''customer satisfaction''

Xcelerate messaging centralizes two-way text messages directly in the job file, helping restoration professionals eliminate phone tag and reduce miscommunication. Time-stamped conversations create a clear record and improves customer experience.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Holly Baldwin shares how restorers can become the “second call” by building carrier relationships, earning reviews, and strengthening community trust. 

In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience. 

ServiceForge’s new research report reveals that while AI can improve speed, most consumers still prefer human interaction, especially when calling local, home‑service providers. The findings highlight how over‑automation can cost contractors leads, trust, and booked jobs.

After the holidays, homes face added wear and tear from guests visiting, winter weather, and heavy foot traffic. These practical cleaning and protection tips help restoration professionals educate their customers on maintaining healthier, more resilient homes.

Commercial clients don’t fear the damage; they fear the downtime. Here’s why positioning business interruption as a strategic priority helps elevate trust, value, and wins you jobs.

Dan Derbes of Lightspeed Restoration shares how his Navy service drives a mission-focused approach to home safety, operational excellence, and customer care.

Cleaning, not just disinfection, is the key to reducing exposure and achieving true results in the restoration industry. 

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.