Articles Tagged with ''customer satisfaction''

A simple QR code can make it easier for customers to post reviews.

Our editor-in-chief Myldred Ingram gives a refresher in remembering the consumer’s standpoint in the restoration and remediation industry.

Stellar Service Brands Strengthen Customer Focus.

DKI Canada, a national leader in sustainable property restoration services, has chosen KnowHow to improve onboarding, in-field support. 

Launch of new member organization in the property damage restoration industry. 

Carlos gives a high-level overview of steps that can lead to fostering a reliable business practice.

In most cases when a home is damaged by a disaster, the homeowner(s) are already upset by the time the restorer gets there. The last thing a restorer wants to do is add insult to injury by doing or not doing something that could add stress or make the situation worse.

Marketing expert Laura Nelson covers how restoration contractors can stand out on Google, optimize online prospects and customers, convert more browsers to buyers, and drive more referrals through an elevated customer experience.

In this episode of Ask Annissa, Annissa Coy responds to a question from a restorer who disposed of contents on a non-salvageable list and now is dealing with an unhappy homeowner. She clarifies how they can avoid going through this in the future.

In a time when production schedules are full, lead times are long, and resources thin, what exactly are contractors to do to appease their customers? The answer can be found in improving project communication. While this might seem to be a daunting task for some, a simple tool that can be used to guide the efforts is a project communication plan.