Articles Tagged with ''customer satisfaction''

A new ServiceForge survey found consumers prefer speaking with a real person over AI when contacting home service businesses, citing trust, empathy, loyalty and better problem resolution as key factors.

Learn how restorers can help support landlords after hurricane and storm damage through clear communication, tenant management, documentation, and planning.

Chem-Dry is sharing professional carpet care tips to help homeowners reduce stains, odors, and premature wear. Simple maintenance habits and prompt spill response can help extend carpet life and improve indoor cleanliness.

Here’s how post-restoration evaluation verifies your work after fire restoration is complete through documentation, odor assessment, and residue removal. 

Learn why smoke odor can return after proper fire damage restoration which includes deodorization limits and the science behind our perception of odor.

Xcelerate messaging centralizes two-way text messages directly in the job file, helping restoration professionals eliminate phone tag and reduce miscommunication. Time-stamped conversations create a clear record and improves customer experience.

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Holly Baldwin shares how restorers can become the “second call” by building carrier relationships, earning reviews, and strengthening community trust. 

In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience. 

ServiceForge’s new research report reveals that while AI can improve speed, most consumers still prefer human interaction, especially when calling local, home‑service providers. The findings highlight how over‑automation can cost contractors leads, trust, and booked jobs.