Some tips on proper email etiquette that can make a big difference for a restoration business.

One of the greatest pains Timothy Hull sees small business owners endure is the cycle of being so busy working in their business that they can’t find the time to do the fundamental things necessary to grow it beyond where it is at that moment. They are literally slaves to their business.

In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.

In a time when production schedules are full, lead times are long, and resources thin, what exactly are contractors to do to appease their customers? The answer can be found in improving project communication. While this might seem to be a daunting task for some, a simple tool that can be used to guide the efforts is a project communication plan. 

As the chief customer officer of a restoration technology company, I spend a lot of time talking about tech: how it increases efficiencies, streamlines processes, and ultimately gives restoration companies the power to improve their profits.

Most people do not like change. While some forms of change can be exciting, most associate it with risk and uncertainty—especially project managers. Managing change in a project can be one of the most challenging aspects of the job.

I enjoy reading entry level job advertisements for the restoration industry. They remind me of a simpler way of living. Pack a lunch every night, wake up earlier than you want to, perform physical labor before 7 a.m., break for 15 minutes at lunch, and come home tired.

Odor removal is arguably one of the trickiest elements of the restoration process. Most damage is visible to the eye, and when it’s properly remediated, there is no argument the job is done.