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Winning the Battle Against Smoke Odors: A Guide for Fire Restoration Technicians

Why fire odors linger and how to eliminate them with science, standards and a step-by-step strategy

September 26, 2025

Odor complaints after fire restoration can often stem from missing the source(s), not mistakes, learn how you and your team can identify and fix them.

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Norris Gearhart on Preparing for the Next Public Health Crisis

Kayla McGowan

September 25, 2025

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Norris Gearhart discusses how the restoration industry can better prepare for future public health crises through science backed education, accountability and proper processes and procedures.

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Built for Restoration: How In-House Dev Drives Better Tech

JobSight’s Scott Gines shares how having in-house development helps drive innovation in restoration technology

Kayla McGowan

September 24, 2025

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Scott Gines, Lead Developer at JobSight, explains how in-house software development transforms restoration workflows and user experience.

Restoring Trust in the Insurance Process: How Communication and Documentation Can Bridge the Gap

Todd Sangid

September 24, 2025

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Todd Sangid of DocuSketch shares how better communication and documentation can restore trust in the insurance process and streamline restoration work.

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How Mooring USA’s Kristin Smith Wins Even When She Can't Predict Tomorrow

Kristin Smith shares how Mooring USA built a resilient restoration model in unpredictable markets

The KnowHow Team

September 23, 2025

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In this KnowHow Mission Critical series, Kristin Smith shares how Mooring USA navigated uncertainty with a data-driven strategy, diversified revenue and people first leadership.

The Human Side of Contents Restoration: Extending Comfort, Empathy and Hope after Disasters

Contents restoration is about more than recovery. It’s about healing, empathy and emotional support.

JoAnn Wiechmann

September 23, 2025

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JoAnn Weichmann shares how contents restoration professionals offer more than their technical expertise with emotional intelligence.

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Climbing with Purpose: Caleb Parrotte the 2025 Ladder Award Winner

Ladder Award winner Caleb Parrotte shares his journey, leadership insights, and passion for restoration

Kayla McGowan

September 22, 2025

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Caleb Parrotte of ATI Restoration reflects on his path to leadership, embracing tech, and serving with heart.

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Redemption, Restoration and Rebuilding after the Storm

From adversity to leadership, Patrick Workman shares his personal journey into the restoration and recovery industries

Kayla McGowan

September 19, 2025

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Patrick Workman, Founder of Rock Bottom Recovery & Restoration, shares how his discipline and transparency helped rebuild his life and start a business.

Water Damage Restoration: The Human Side of Getting the Client Back to Normal

Restorers who lead with empathy and clarity help clients move from crisis to calm, faster and with trust

Lisa Marie Scherrer

September 18, 2025

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This article shares how restoration professionals can build trust and reduce stress by combining technical expertise with compassion and communication.

The New Cold War Is AI, And Your Business Is Already on the Battlefield

Artificial intelligence is reshaping our businesses. This guide shows how small businesses, including restoration companies, can adapt, compete and thrive.

Phill McGurk

September 17, 2025

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AI isn’t coming, it’s here and it’s going to stay. Small businesses need to act now to stay competitive in the fast-changing world of technology and AI.