Bill Luallen

Bill Luallen, the technical director for XL North, a division of the Textile Rubber and Chemical Company, has more than 25 years of experience in the floor care industry. He is the IICRC Technical Advisory Committee (TAC) Chair of the Commercial Carpet Maintenance Technician (CCMT ) Committee and participates on the CRI 204/205 Carpet Maintenance and Cleaning Standards.

Restoration and cleaning professionals participate in a classroom training session focused on water damage restoration processes, equipment, and industry best practices

The Training Dilemma: Turning Technician Training from an Expense to an Asset

How restorers and cleaners can rethink training costs to support quality, productivity, and growth

Bill Luallen

September 29, 2026

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Here’s how cleaners and restorers can rethink their technicians’ training cost as a quality that supports fewer callbacks, better workmanship, and stronger productivity.

Stop Chasing Storms: Turn Restoration Downtime into Recurring Revenue

How restorations companies can stabilize their revenue and maximize their existing assets with commercial floor care

Bill Luallen

July 7, 2026

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Restoration work ebbs and flows, but your revenue doesn’t have to. Here’s how restorers can add commercial floor care services that help their technicians stay proactive, generate recurring revenue, and strengthen their customer relationships during slower times.

Bill Luallen

ARTICLES

The Training Dilemma: Turning Technician Training from an Expense to an Asset

Stop Chasing Storms: Turn Restoration Downtime into Recurring Revenue

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