Managing Your Restoration Business

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Learn how a simple 10-claim audit can help restorers reduce their claim rework, improve workflows, and utilize their estimators to their maximum capacity. 

Here’s how restoration owners can reduce dependence, plan for succession, retain their employees, and build a business that can grow and succeed without them.

The first few minutes of a restoration call are critical in building customer trust, emergency response, and converting leads into restoration jobs.

Matt Cook shares the critical role inspection plays in restoration, pre-remediation planning, HVAC performance, and more on this episode of Ask The Expert.

Here’s how the Three Ps — prepare, practice, and pass it on — help restoration businesses improve their training outcomes, reduce callbacks, and improve employee performance. 

Here’s why sales training is essential for restoration businesses and why investing in their sales representatives helps improve customer relationships, increase revenue, and promote long-term business growth.

ISEA’s President and CEO, Cam Mackey, discusses PPE Standards, safety footwear, glove selection, ANSI guidance, and best practices for restorers to improve their safety in this exclusive Q&A.

Craig Leyers of StableDry Services shares how restorers can build employee buy-in through communication, career development, trust, and a strong company culture. 

Here’s why clear contracts, consistent equipment billing, and daily drying documentation are critical for restorers to get paid on large-loss jobs.

Here’s why restoration contractors need industry benchmarking to evaluate their margins, bad debt, financial performance, overhead, and collections.