Managing Your Restoration Business .taxonomy-header__description{ width: 675px !important; max-width: 100% !important; }

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Coverage on how to make your business highly successful. Insights on hiring and recruiting, leadership and managing people, marketing, training and education, innovation, business planning and strategy, communication, organizational culture, customer experience, diversity and inclusion, and more.

]]> https://www.randrmagonline.com/rss/2670-managing-your-restoration-business en-us Women in Restoration: Leadership and Building a Family Business mcgowank@bnpmedia.com (Kayla McGowan) Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.



]]> http://www.randrmagonline.com/articles/91959 Wed, 22 Apr 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91959-women-in-restoration-leadership-and-building-a-family-business 5 Steps to Improve Documentation in the Restoration Industry mcgowank@bnpmedia.com (Kayla McGowan) Here are 5 steps that restorers can use to improve their documentation, build trust with their customers, and create consistent, defensible estimates. 



]]> http://www.randrmagonline.com/articles/91951 Tue, 21 Apr 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91951-5-steps-to-improve-documentation-in-the-restoration-industry How the Restoration Golf League Builds Connections and Networking in the Restoration Industry mcgowank@bnpmedia.com (Kayla McGowan) Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.



]]> http://www.randrmagonline.com/articles/91946 Mon, 20 Apr 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91946-how-the-restoration-golf-league-builds-connections-and-networking-in-the-restoration-industry The Best Social Media Platforms for Restoration Companies  Learn which social media platforms help restoration companies build trust, increase visibility, and generate more leads. 


]]> http://www.randrmagonline.com/articles/91945 Mon, 20 Apr 2026 09:00:00 -0400 https://www.randrmagonline.com/articles/91945-the-best-social-media-platforms-for-restoration-companies Rethinking Operator Led Growth in the Restoration Industry mcgowank@bnpmedia.com (Kayla McGowan) On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.



]]> http://www.randrmagonline.com/articles/91943 Fri, 17 Apr 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91943-rethinking-operator-led-growth-in-the-restoration-industry What Slows Down Contents Insurance Claims and How to Keep Them Moving Here’s what slows down contents claims and how better communication, documentation, and inventory processes can help restorers, adjusters, and customers prevent delays.

]]> http://www.randrmagonline.com/articles/91942 Thu, 16 Apr 2026 09:00:00 -0400 https://www.randrmagonline.com/articles/91942-what-slows-down-contents-insurance-claims-and-how-to-keep-them-moving Women in Restoration: Marketing, Communication, and Building Trust mcgowank@bnpmedia.com (Kayla McGowan) EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs. 



]]> http://www.randrmagonline.com/articles/91936 Wed, 15 Apr 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91936-women-in-restoration-marketing-communication-and-building-trust How to Improve Restoration Estimates with a Better Initial Walkthrough mcgowank@bnpmedia.com (Kayla McGowan) Here’s how a better initial walkthrough helps improve restoration estimates through stronger site observations, documentation, and pricing accuracy. 



]]> http://www.randrmagonline.com/articles/91935 Tue, 14 Apr 2026 11:00:00 -0400 https://www.randrmagonline.com/articles/91935-how-to-improve-restoration-estimates-with-a-better-initial-walkthrough From Fire Alerts to Fire Intelligence: How Data Is Changing Restoration Response Learn how fire dispatch data and property insights help restorers improve their response times and prioritize fire jobs.

]]> http://www.randrmagonline.com/articles/91931 Mon, 13 Apr 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91931-from-fire-alerts-to-fire-intelligence-how-data-is-changing-restoration-response How Dan Claps Built a 108-Owner Network That Doesn't Run Through Him Here’s how Dan Claps built a scalable cleaning and restoration network using key leadership systems, decision-making framework, and operational discipline.



]]> http://www.randrmagonline.com/articles/91930 Fri, 10 Apr 2026 16:30:00 -0400 https://www.randrmagonline.com/articles/91930-how-dan-claps-built-a-108-owner-network-that-doesnt-run-through-him The Restoration Triangle: Improving the Claims Ecosystem with Technology mcgowank@bnpmedia.com (Kayla McGowan) Robb Harrell shares how the claims ecosystem can improve through communication, shared data, and technology.



]]> http://www.randrmagonline.com/articles/91929 Fri, 10 Apr 2026 10:30:00 -0400 https://www.randrmagonline.com/articles/91929-the-restoration-triangle-improving-the-claims-ecosystem-with-technology How AI Is Transforming Restoration Estimates and Documentation mcgowank@bnpmedia.com (Kayla McGowan) Learn how technology and AI are transforming restoration estimates and documentation with tools like speech-to-scope and 360 imagery. 



]]> http://www.randrmagonline.com/articles/91922 Tue, 07 Apr 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91922-how-ai-is-transforming-restoration-estimates-and-documentation How Restoration Companies Can Turn Social Media into More Calls and Jobs Here’s how restoration companies can turn their social media content into more calls and jobs by building trust, familiarity, and customer focused content long before an emergency occurs. 

]]> http://www.randrmagonline.com/articles/91919 Mon, 06 Apr 2026 10:30:00 -0400 https://www.randrmagonline.com/articles/91919-how-restoration-companies-can-turn-social-media-into-more-calls-and-jobs One Industry, Different Models: The Future of the Restoration Industry The Restoration Industry Association’s (RIA) President, Jeff Moore, shares his thoughts on the restoration industry and its growth, leadership, and the need for unification and participation. 

]]> http://www.randrmagonline.com/articles/91918 Fri, 03 Apr 2026 15:00:00 -0400 https://www.randrmagonline.com/articles/91918-one-industry-different-models-the-future-of-the-restoration-industry The Future of AI in Restoration: How Technology Is Transforming the Industry mcgowank@bnpmedia.com (Kayla McGowan) Alex Duta, the CEO of Albiware, shares how AI is transforming restoration operations, claims, and business growth. Plus, how restorers can efficiently and effectively adopt AI. 



]]> http://www.randrmagonline.com/articles/91917 Fri, 03 Apr 2026 11:45:00 -0400 https://www.randrmagonline.com/articles/91917-the-future-of-ai-in-restoration-how-technology-is-transforming-the-industry Is Weather Volatility Reshaping Restoration Demand? Learn how weather patterns are changing and driving fire and water events that overlap, and how restorers can proactively prepare.  

]]> http://www.randrmagonline.com/articles/91911 Wed, 01 Apr 2026 09:00:00 -0400 https://www.randrmagonline.com/articles/91911-is-weather-volatility-reshaping-restoration-demand How Commercial and Residential Restoration Equipment Differ Learn the key differences between residential and commercial restoration equipment including power, systems, and commercial job needs. 

]]> http://www.randrmagonline.com/articles/91908 Tue, 31 Mar 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91908-how-commercial-and-residential-restoration-equipment-differ Using Speech-to-Scope Technology to Improve Restoration Estimates mcgowank@bnpmedia.com (Kayla McGowan) This week’s technical tip shares how restorers can leverage speech-to-scope for more accurate estimates and documentation in real time.



]]> http://www.randrmagonline.com/articles/91907 Tue, 31 Mar 2026 09:00:00 -0400 https://www.randrmagonline.com/articles/91907-using-speech-to-scope-technology-to-improve-restoration-estimates How Restorers can Use AI and Partnerships to Improve Their Operations mcgowank@bnpmedia.com (Kayla McGowan) CJ Bailey of PuroClean shares how they use AI and technology partnerships to help improve their training, operations on consistency across their network.



]]> http://www.randrmagonline.com/articles/91904 Fri, 27 Mar 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91904-how-restorers-can-use-ai-and-partnerships-to-improve-their-operations How Often Should Restoration Companies Post on Social Media? When it comes to social media marketing, consistency matters more than volume. This Marketing Monday breaks down how often restoration companies should post and three key strategies that help build a sustainable strategy.



]]> http://www.randrmagonline.com/articles/91896 Mon, 23 Mar 2026 15:30:00 -0400 https://www.randrmagonline.com/articles/91896-how-often-should-restoration-companies-post-on-social-media Beyond the Numbers: Turning Financial Data into Better Business Decisions Learn how restoration leaders can turn their financial data into key actionable insights by asking better questions about their metrics, margins, and operational performance. 

]]> http://www.randrmagonline.com/articles/91894 Fri, 20 Mar 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91894-beyond-the-numbers-turning-financial-data-into-better-business-decisions T&M Billing, ROMs, and CAT Events: Managing Large Loss Restoration Projects mcgowank@bnpmedia.com (Kayla McGowan) Helixco’s COO Mike Allred discusses all things large loss and CAT events from T&M billing to preparedness on the latest episode of Ask The Expert. 



]]> http://www.randrmagonline.com/articles/91889 Wed, 18 Mar 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91889-t-and-m-billing-roms-and-cat-events-managing-large-loss-restoration-projects Why Restoration Growth Is Shifting from Market Count to Market Density mcgowank@bnpmedia.com (Kayla McGowan) ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.



]]> http://www.randrmagonline.com/articles/91876 Wed, 11 Mar 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91876-why-restoration-growth-is-shifting-from-market-count-to-market-density What Restoration Companies Should Post on Social Media and Why It Works Many restoration companies struggle with what to post on social media. Educational job site content turns everyday restoration work into a powerful marketing tool that builds trust. 



]]> http://www.randrmagonline.com/articles/91872 Mon, 09 Mar 2026 15:00:00 -0400 https://www.randrmagonline.com/articles/91872-what-restoration-companies-should-post-on-social-media-and-why-it-works The Hidden Cost of AI: Why Restorers Can’t Afford to Lose Their Human Voice AI can streamline your tasks, but as restorers sounding robotic is a risk that isn’t worth taking. Here’s why keeping a human voice builds trust and wins over homeowners.


]]> http://www.randrmagonline.com/articles/91869 Fri, 06 Mar 2026 10:00:00 -0500 https://www.randrmagonline.com/articles/91869-the-hidden-cost-of-ai-why-restorers-cant-afford-to-lose-their-human-voice How Kyle Chiasson Built 70 Locations Without Waiting for the Phone to Ring Kyle Chiasson shares how he built 70+ restoration locations through direct-work sales, consistent reps, follow-ups, and empowering his team to act. 



]]> http://www.randrmagonline.com/articles/91867 Thu, 05 Mar 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91867-how-kyle-chiasson-built-70-locations-without-waiting-for-the-phone-to-ring How to Build, Scale, and Future-Proof Your Restoration Business mcgowank@bnpmedia.com (Kayla McGowan) Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.



]]> http://www.randrmagonline.com/articles/91866 Wed, 04 Mar 2026 09:30:00 -0500 https://www.randrmagonline.com/articles/91866-how-to-build-scale-and-future-proof-your-restoration-business Essential Safety Habits for CAT Response mcgowank@bnpmedia.com (Kayla McGowan) Paul Davis Restoration’s John Reasoner shares key safety habits during CAT season, from PPE to buddy system, to keeping your team safe and ready.



]]> http://www.randrmagonline.com/articles/91864 Tue, 03 Mar 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91864-essential-safety-habits-for-cat-response Case Study: Rapid Contents Response After a Winter Pipe Burst in Michigan This case study of 1-800-Packouts of Michigan demonstrates their rapid response after a pipe burst in the dead of winter, overcoming freezing conditions and access challenges during the project. 

]]> http://www.randrmagonline.com/articles/91862 Mon, 02 Mar 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91862-case-study-rapid-contents-response-after-a-winter-pipe-burst-in-michigan Why Reading, Regulation, Learning Theory, and Citation Matter in Restoration Industry experts explain why reading regulations, understanding ANSI/IICRC Standards, and using evidence-based training are essential for restoration compliance.

]]> http://www.randrmagonline.com/articles/91861 Fri, 27 Feb 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91861-why-reading-regulation-learning-theory-and-citation-matter-in-restoration