Managing Your Restoration Business

How Many Times Does Your Restoration Team Touch the Same Insurance Claim?

Fri, 21 Aug 2026 14:00:00 -0400

Learn how a simple 10-claim audit can help restorers reduce their claim rework, improve workflows, and utilize their estimators to their maximum capacity.

Building a Restoration Business That Can Succeed Without You

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 21 Aug 2026 10:45:00 -0400

Here’s how restoration owners can reduce dependence, plan for succession, retain their employees, and build a business that can grow and succeed without them.

Why Restoration Jobs Are Won or Lost in the First Few Minutes

Thu, 20 Aug 2026 09:00:00 -0400

The first few minutes of a restoration call are critical in building customer trust, emergency response, and converting leads into restoration jobs.

Inspection, Indoor Air Quality, and Pre-Remediation

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 19 Aug 2026 09:00:00 -0400

Matt Cook shares the critical role inspection plays in restoration, pre-remediation planning, HVAC performance, and more on this episode of Ask The Expert.

The Three Ps for Effective Training in the Restoration Industry

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 18 Aug 2026 09:00:00 -0400

Here’s how the Three Ps — prepare, practice, and pass it on — help restoration businesses improve their training outcomes, reduce callbacks, and improve employee performance.

The Hidden Cost of an Untrained Restoration Sales Representative

Mon, 17 Aug 2026 14:00:00 -0400

Here’s why sales training is essential for restoration businesses and why investing in their sales representatives helps improve customer relationships, increase revenue, and promote long-term business growth.

PPE Standards Every Restoration Contractor Should Know

mcgowank@bnpmedia.com (Kayla McGowan) — Mon, 17 Aug 2026 09:45:00 -0400

ISEA’s President and CEO, Cam Mackey, discusses PPE Standards, safety footwear, glove selection, ANSI guidance, and best practices for restorers to improve their safety in this exclusive Q&A.

Building a Restoration Team Invested in Long-Term Success

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 14 Aug 2026 14:00:00 -0400

Craig Leyers of StableDry Services shares how restorers can build employee buy-in through communication, career development, trust, and a strong company culture.

Your Contract Is More Valuable Than Your Restoration Equipment

Thu, 13 Aug 2026 00:30:00 -0400

Here’s why clear contracts, consistent equipment billing, and daily drying documentation are critical for restorers to get paid on large-loss jobs.

You Cannot Manage What You Refuse to Compare

Wed, 12 Aug 2026 16:30:00 -0400

Here’s why restoration contractors need industry benchmarking to evaluate their margins, bad debt, financial performance, overhead, and collections.

How Restoration Business Leaders Can Nurture Culture and Sustain Growth

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 12 Aug 2026 11:00:00 -0400

PuroClean’s President, Steve White shares his thoughts and insights on company culture, sustainable growth, leadership, accountability, and building high-performance restoration teams.

Turning Training into Measurable Results

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 11 Aug 2026 10:00:00 -0400

Here’s how restoration companies can overcome common training barriers, measure employee development, and turn training into a business growth strategy.

The Future of T&M Billing: AI, Transparency, and Accountability, Part 2

Mon, 10 Aug 2026 16:30:00 -0400

Part 2 of this series explores how AI, transparency, and accountable review processes are shaping the future of time and material billing in the restoration industry.

Seeking a Job in Restoration? Your Resume is Your Business Case.

Mon, 10 Aug 2026 12:30:00 -0400

Learn why your resume should focus on truthful, clear, and relevant information instead of catchy trends. These tips help hiring managers find the right candidate for the job.

Where AI Costs Restorers, and How You Can Get Paid More by Using it Right

Fri, 07 Aug 2026 13:00:00 -0400

Learn how standard-based AI can help restoration contractors strengthen their claims, improve citations, and avoid inaccurate citations with human oversight and verification.

The First 24 Hours after Flooding — Why Safety Comes First

Fri, 07 Aug 2026 09:00:00 -0400

Here’s why safety, technical drying, and documentation are essential after a major flood. Plus, how restorers can guide property owners through the entire recovery process.

Inspection, Education, and Industry Growth

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 06 Aug 2026 09:30:00 -0400

Damien Monaghan discusses inspection, education, standards, and the future of the cleaning, restoration, and inspection.

The Hidden Cost of the Wrong Dehumidifier Filter

Wed, 05 Aug 2026 15:00:00 -0400

Lookalike HVAC filters on dehumidifiers may seem minor, but it can impact drying, equipment, and extend project timelines. Here’s why selecting the correct high-airflow (HAF) filter is crucial in minimizing costs, protecting equipment, and maintaining efficiency.

Fire Damage, Smoke, and Recovery

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 05 Aug 2026 11:00:00 -0400

Josh Arthur and Jordan Kohn discuss smoke contamination, fire damage restoration, homeowner recovery, and best practices for responding to fire losses.

The Words Costing Restoration Contractors Money

Tue, 04 Aug 2026 14:00:00 -0400

Find out how contract language and billing terminology can affect restoration invoices, payment disputes, documentation, and why clearly defining terms improve defensibility.

Building a Training Roadmap for Long-Term Success

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 04 Aug 2026 09:30:00 -0400

Here’s how restoration companies can build a structured training roadmap that helps develop technical skills, future industry leaders, and helps their long-term growth.

Growth vs. Grit: Why Scaling Smart Always Beats Scaling Fast in Restoration

Mon, 03 Aug 2026 11:30:00 -0400

Here’s why restoration companies should prioritize disciplined growth, profitability, and operational capacity over rapid expansion to help build a more resilient and stronger business.

Why Fatigue May Be the Most Overlooked Safety Hazard in Restoration

Fri, 31 Jul 2026 14:00:00 -0400

Learn how fatigue impacts restorers' PPE compliance, decision-making, and worker safety on job sites, and learn practical strategies that help reduce restorers' risks and improve their safety.

Onboarding, Retention, and Team Success

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 30 Jul 2026 12:00:00 -0400

Kelley Dolan of Violand Management Associates discusses employee onboarding, retention, and building a 90-day plan that helps new hires thrive.

The Agreement Comes First: Building a Defensible T&M Invoice, Part 1

Tue, 28 Jul 2026 13:00:00 -0400

In part one of this two-part series, you’ll learn why signed agreements, thorough documentation, and consistent processes are the foundation of defensible time and material billing.

Looking Beyond the Visible Damage in Restoration Claims

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 28 Jul 2026 09:00:00 -0400

Here’s how comprehensive documentation, digital tools, and virtual tours help restorers strengthen their claims, uncover hidden details, and improve communication.

When the Weather Hits: How to Prevent Peak Season from Crushing Your Business

Mon, 27 Jul 2026 10:30:00 -0400

Learn how restoration companies can prepare for peak storm season without sacrificing their staffing, service quality, operations, and technology.

How Pre-Loss Documentation Can Help Restoration Contractors Win More Work

Fri, 24 Jul 2026 10:00:00 -0400

Pre-loss documentation and 360° scans help restorers build trust, generate new leads, and win more restoration work.

Documentation That Survives an Insurance Audit: Moisture Mapping, Drying Logs & Photo Discipline

Thu, 23 Jul 2026 16:00:00 -0400

Successful restoration projects are documented thoroughly throughout the drying process. Learn how daily dry logs, moisture mapping, and disciplined photo documentation help restorers support their claims, withstand audits, and get paid.

Workforce Development, Inclusion, and Standards

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 23 Jul 2026 14:30:00 -0400

Ryan Tasovac, VP of Custodial Services at Peckham, discusses workforce development, employee retention, inclusive hiring, and his upcoming session at The Experience in Las Vegas, NV on Thursday, September 10 from 9:10 – 9:40 am.