Managing Your Restoration Business

Why Fatigue May Be the Most Overlooked Safety Hazard in Restoration

Fri, 31 Jul 2026 14:00:00 -0400

Learn how fatigue impacts restorers' PPE compliance, decision-making, and worker safety on job sites, and learn practical strategies that help reduce restorers' risks and improve their safety.

Onboarding, Retention, and Team Success

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 30 Jul 2026 12:00:00 -0400

Kelley Dolan of Violand Management Associates discusses employee onboarding, retention, and building a 90-day plan that helps new hires thrive.

The Agreement Comes First: Building a Defensible T&M Invoice, Part 1

Tue, 28 Jul 2026 13:00:00 -0400

In part one of this two-part series, you’ll learn why signed agreements, thorough documentation, and consistent processes are the foundation of defensible time and material billing.

Looking Beyond the Visible Damage in Restoration Claims

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 28 Jul 2026 09:00:00 -0400

Here’s how comprehensive documentation, digital tools, and virtual tours help restorers strengthen their claims, uncover hidden details, and improve communication.

When the Weather Hits: How to Prevent Peak Season from Crushing Your Business

Mon, 27 Jul 2026 10:30:00 -0400

Learn how restoration companies can prepare for peak storm season without sacrificing their staffing, service quality, operations, and technology.

How Pre-Loss Documentation Can Help Restoration Contractors Win More Work

Fri, 24 Jul 2026 10:00:00 -0400

Pre-loss documentation and 360° scans help restorers build trust, generate new leads, and win more restoration work.

Documentation That Survives an Insurance Audit: Moisture Mapping, Drying Logs & Photo Discipline

Thu, 23 Jul 2026 16:00:00 -0400

Successful restoration projects are documented thoroughly throughout the drying process. Learn how daily dry logs, moisture mapping, and disciplined photo documentation help restorers support their claims, withstand audits, and get paid.

Workforce Development, Inclusion, and Standards

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 23 Jul 2026 14:30:00 -0400

Ryan Tasovac, VP of Custodial Services at Peckham, discusses workforce development, employee retention, inclusive hiring, and his upcoming session at The Experience in Las Vegas, NV on Thursday, September 10 from 9:10 – 9:40 am.

Diagnosing Multi-Level Construction-Defect Water Losses

Wed, 22 Jul 2026 17:00:00 -0400

How restorers can diagnose and mitigate multi-level construction-defect water losses using containment, moisture mapping, and strategic drying techniques.

Water Loss Prevention, Smart Technology, and Risk Management

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 22 Jul 2026 09:30:00 -0400

FloLogic’s Ian Greene discusses water damage prevention, risk management, smart leak detection, and how restorers can build stronger relationships with their customers.

Great Service is Your Competitive Advantage

Tue, 21 Jul 2026 14:00:00 -0400

Great customer service, communication, and relationships help restorers earn more five-star reviews, referrals, and repeat business.

Creating a Single Source of Truth for Restoration Projects

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 21 Jul 2026 09:30:00 -0400

Learn how centralized virtual tours, documentation, and digital tools help restorers improve collaboration, communication, and project management.

A Maturing Industry Under Pressure: Applying Porter's Five Forces to Analyze Disaster Restoration, Part 3

Mon, 20 Jul 2026 11:00:00 -0400

Part three of this series highlights price competition, commoditization, and strategies restorers can use to help protect their profitability and help differentiate their business.

The Conversation Most Owners Wait Too Long to Have

Mon, 20 Jul 2026 09:00:00 -0400

When owners live inside the business every day, there are things they start accepting as normal that instead should be challenged. This is where a trusted coach, consultant, peer group, or advisor brings value.

CAT Response, Cash Flow, and Partnerships

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 15 Jul 2026 14:00:00 -0400

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Speeding Up Claims with Instant Sketch and ESX Delivery

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 15 Jul 2026 09:30:00 -0400

Here’s how tools like Insta Sketch and rapid ESX help restorers improve their documentation, streamline the claims process, and project completion.

A Maturing Industry Under Pressure: Applying Porter's Five Forces to Analyze Disaster Restoration, Part 2

Mon, 13 Jul 2026 16:00:00 -0400

In part two of this series, we explore how TPAs, buyer power, and managed repair programs are continuing to reshape the competition and profitability in the restoration industry.

The Complete Marketing System for Restoration Companies That Drives Growth

Mon, 13 Jul 2026 15:45:00 -0400

Uncover the complete marketing system that restoration business can use to help generate leads, increase conversions, and consistently grow the business.

The Hidden Mold Risks Homeowners Face After Flooding

mcgowank@bnpmedia.com (Kayla McGowan) — Fri, 10 Jul 2026 11:40:00 -0400

Flood damage often leaves behind hidden moisture that can create ideal conditions for mold growth. In this Q&A, 1-800 WATER DAMAGE’s Tim Singnysane shares how quickly mold can develop, where it hides, the health risks, and when homeowners should call a restoration professional.

AI, Training, and Company Culture

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 08 Jul 2026 08:00:00 -0400

On the latest episode of Ask The Expert, Leighton Healey shares how AI can help improve your teams’ confidence, strengthen your training, and help restorers build consistent workflows without replacing your people.

Stop Chasing Storms: Turn Restoration Downtime into Recurring Revenue

Tue, 07 Jul 2026 14:50:00 -0400

Restoration work ebbs and flows, but your revenue doesn’t have to. Here’s how restorers can add commercial floor care services that help their technicians stay proactive, generate recurring revenue, and strengthen their customer relationships during slower times.

Leveraging 360° Virtual Tours to Speed Up Claims

mcgowank@bnpmedia.com (Kayla McGowan) — Tue, 07 Jul 2026 14:00:00 -0400

360 virtual tours go far beyond a documentation tool Here’s how restorers can use them to improve their communication with customers and adjusters, streamline their processes, and accelerate approvals.

A Maturing Industry Under Pressure: Applying Porter's Five Forces to Analyze Disaster Restoration, Part 1

Mon, 06 Jul 2026 00:00:00 -0400

The restoration industry is evolving from a fragmented state to a mature but highly competitive market. In part one we explore how private equity, consolidation, and Michael Porter’s Five Forces Framework are reshaping the future of the restoration industry.

Why Outside Recruiters Can Save Restoration Companies Time and Money

Fri, 03 Jul 2026 09:00:00 -0400

Learn how restorers can leverage outside recruiters to help their company reduce hiring costs, find qualified candidates faster, and improve their recruiting efficiency.

Carpet Cleaning, Restoration and Cycling

mcgowank@bnpmedia.com (Kayla McGowan) — Thu, 02 Jul 2026 11:30:00 -0400

Eric Sprague of Super Tech University shares insights about his upcoming keynote at The Experience in Las Vegas, NV on September 11, 2026.

The Halftime Adjustment Every Trade Business Needs

Wed, 01 Jul 2026 14:00:00 -0400

Learn why restoration business owners should take advantage of the midyear break to strengthen their leadership, operations, sales, and long-term growth and profitability.

Commercial Drying, Systems, and Risk Management

mcgowank@bnpmedia.com (Kayla McGowan) — Wed, 01 Jul 2026 09:00:00 -0400

Learn how large-loss and commercial drying projects require systems, coordination, risk management, and operational strategy.

The Hidden Cost of Chaos: Why Restoration Companies Lose Money

Tue, 30 Jun 2026 09:00:48 -0400

Learn how documentation failures, estimating errors, and communication gaps can create hidden costs and reduce profitability for restoration companies.

How Restorers Can Turn Call Handling into a Competitive Advantage

mcgowank@bnpmedia.com (Kayla McGowan) — Mon, 29 Jun 2026 14:00:00 -0400

Jason Luo of Newo.ai shares strategies to help restorers improve their call handling, reduce missed revenue, leverage AI, after-hours response, and lead conversion.

How Restoration Companies Should Handle Leads to Win More Jobs

Mon, 29 Jun 2026 08:00:00 -0400

Here’s how restoration companies can improve their lead handling with clear communication, fast response times, and better follow-up to close more jobs.