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Home » Topics » Ask the Expert

Ask the Expert
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Ask the Expert - Scaling with Purpose: How CRS Grew to 60 Locations in 3 Years
Ask the Expert

Scaling with Purpose: How CRS Grew to 60 Locations in 3 Years

Ashley Taylor shares CRS’s rapid growth and vision for the future of contents restoration
Kayla McGowan
Kayla McGowan
June 6, 2025
No Comments

CRS’s Visionary Founder, Ashley Taylor, reveals how strategic focus and specialization fueled their explosive growth.


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Ask the Expert - CAT Season Strategies: Readiness, Response and Recovery
Ask the Expert

CAT Season Strategies: Readiness, Response and Recovery

Kayla McGowan
Kayla McGowan
June 4, 2025
No Comments

Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.




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Ask the Expert - From Corporate Burnout to Entrepreneurial Freedom: Dan Gordon’s Journey
Ask the Expert

From Corporate Burnout to Entrepreneurial Freedom: Dan Gordon’s Journey

A former insurance executive turned franchise owner found purpose and balance in the restoration industry
Kayla McGowan
Kayla McGowan
May 28, 2025
No Comments

Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.




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Ask the Expert - Streamline Your Claims: Stop Leaving Money on the Table
Ask the Expert

Streamline Your Claims: Stop Leaving Money on the Table

Why Restoration Contractors Lose Money on Claims
Kayla McGowan
Kayla McGowan
May 23, 2025
No Comments

On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Administration, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process. 




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Ask the Expert - Inside RIA: Restoration Strategy & Vision
Ask the Expert

Inside RIA: Restoration Strategy & Vision

The RIA Leaders Share Key Industry Insights and Strategic Initiatives on Ask The Expert
Kayla McGowan
Kayla McGowan
May 15, 2025
No Comments

On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives.




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Ask the Expert - From the Unknown to Making a Difference: AJ and Becky's Journey
Ask the Expert

AJ and Becky's Inspiring Journey into Home Building and Air Quality

Kayla McGowan
Kayla McGowan
May 7, 2025
No Comments

Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy.




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Ask the Expert: Driving Consistency While Scaling: Insights from Leighton Healey
Ask the Expert

Driving Consistency While Scaling: Insights from Leighton Healey

Standardization, Knowledge Management, Technology, Training and Accountability: The Key Elements for Business Success
Kayla McGowan
Kayla McGowan
April 30, 2025
No Comments

In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.




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Ask the Expert: Unlocking Efficiency in Water Damage Restoration
Ask the Expert

Unlocking Efficiency in Water Damage Restoration

Expert Insights with Paul Silliman
Kayla McGowan
Kayla McGowan
April 28, 2025
No Comments

In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.


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Ask the Expert: Catastrophe Panel - Back to the Basics Part 1
Ask the Expert

Catastrophe Panel – Back to the Basics Part 1

Catastrophe Preparedness: Navigating Disasters with Resilience and Innovation
Kayla McGowan
Kayla McGowan
April 25, 2025
No Comments

In this episode of Ask The Expert, we go back to the basics of catastrophe preparedness. Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities and teams.  


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Ask the Expert: The Role of Veterans in Franchising with Kevin Schramm
Ask the Expert

The Role of Veterans in Franchising with Kevin Schramm

Kayla McGowan
Kayla McGowan
April 23, 2025
No Comments

In this episode of "Ask The Expert," we feature Kevin Schramm, owner of LIME Painting in Boise, who transitioned from Navy service to successful franchise ownership. Discover the unique strengths veterans bring to the franchising industry and learn how Kevin's dedication to LIME's core principles and commitment to veterans' causes makes him a standout leader.


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