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Home » Topics » Ask the Expert

Ask the Expert
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Ask the Expert Q&A: Military Leadership Lessons for Restoration Success with Joe Bennett
Ask the Expert

Military Leadership Lessons for Restoration Success with Joe Bennett

Joe Bennett shares his expertise on discipline, sustainability and team development in the restoration industry
Kayla McGowan
Kayla McGowan
December 15, 2025
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Air Force veteran Joe Bennett of Lightspeed Restoration shares how military discipline, green practices and team training drive success in the restoration industry. 




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Ask the Expert: How Restoration Companies Can Scale for Future Disasters
Ask the Expert

How Restoration Companies Can Scale for Future Disasters

Bud Summers shares strategies for growth, technology adoption and mobilizing your resources
Kayla McGowan
Kayla McGowan
December 12, 2025
No Comments

Bud Summers of PuroClean shares how restoration companies can prepare for future disasters by leveraging technology, working through workforce solutions and building a strategic plan.




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Ask The Expert: How CAT Response Is Evolving for 2026 Disaster Seasons
Ask the Expert

How CAT Response Is Evolving for 2026 Disaster Seasons

Carmen Coleman shares her insights on tech, climate trends and preparedness strategies
Kayla McGowan
Kayla McGowan
December 10, 2025
No Comments

Carmen Coleman of ServiceMaster explains how technology, data and proactive planning are reshaping the way we respond to CAT events like hurricanes, fires and other major disasters.




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Ask the Expert: Empathy and Emotional Intelligence Drive Restoration Success
Ask the Expert

Empathy and Emotional Intelligence Drive Restoration Success

JoAnn Wiechmann shares strategies for customer care and team culture in restoration
Kayla McGowan
Kayla McGowan
December 3, 2025
No Comments

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.




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Ask the Expert: Leveraging AI and Technology for Growth with Nick D’Urbano of Distance
Ask the Expert

Leveraging AI and Technology for Growth with Nick D’Urbano of Distance

From AI-driven call handling to multichannel engagement, discover strategies that elevate customer experience
Kayla McGowan
Kayla McGowan
November 28, 2025
No Comments

Learn how restoration companies are using AI and technology to capture more leads, improve conversions and build long-term with expert insights from Nick D’Urbano.




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Ask the Expert - Margin vs. Markup: The Costly Confusion in Restoration
Ask the Expert

Why Understanding Markup, Margin and Overhead is Critical for Restoration Success

Kayla McGowan
Kayla McGowan
November 26, 2025
No Comments

Poor financial literacy erodes restoration profits. Ben Justesen shares how you can master markup, margin and overhead for long-term success. 




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Ask The Expert: Kaylin Glaspie on Winning R&R’s 2025 Technician Award
Ask the Expert

Kaylin Glaspie on Winning R&R’s 2025 Technician Award

Kaylin Glaspie shares her rise from technician to Project Manager and advice she has for future restoration leaders
Kayla McGowan
Kayla McGowan
November 21, 2025
No Comments

From entry-level technician to Project Manager, Kaylin Glaspie shares her career journey, lessons she’s learned and tips for other restoration professionals. 




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Ask the Expert - Referral Partnerships: A Strategic Growth Tool for Restoration Companies
Ask the Expert

Referral Partnerships: A Strategic Growth Tool for Restoration Companies

Chris Matts shares how restoration pros can grow their business faster with plumber, realtor and service partner referrals
Kayla McGowan
Kayla McGowan
November 19, 2025
No Comments

Chris Matts reveals how restoration companies can unlock consistent growth by building smart, scalable referral partnerships. 




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Ask the Expert: The Hidden Health Impacts of Indoor Air Quality with Dr. Iyad Al-Attar
Ask the Expert

The Hidden Health Impacts of Indoor Air Quality with Dr. Iyad Al-Attar

Dr. Iyad Al-Attar shares how indoor air pollutants affect health, filtration systems and more
Kayla McGowan
Kayla McGowan
November 14, 2025
No Comments

Dr. Iyad Al-Attar reveals how indoor air quality silently influences health, building safety and what restoration pros need to know.



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Ask the Expert -  Smart IT Solutions for Restoration: Growth, Security & Automation
Ask the Expert

Smart IT Solutions for Restoration: Growth, Security & Automation

Kelly Siegel shares how restoration pros can simplify their IT, boost security and automate their business growth
Kayla McGowan
Kayla McGowan
November 12, 2025
No Comments

Kelly Siegel reveals how restoration companies can overcome their IT challenges and unlock growth through smart and secure tech solutions.



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