Ask the Expert .taxonomy-header__description{ width: 675px !important; max-width: 100% !important; }

Image generated using the prompt "full body shot of woman standing confidently with hands on hips, in a mold-infested interior," by Adobe, Adobe Firefly, 2024 (firefly.adobe.com).

R&R Ask the Expert videos give you insight on specific restoration industry-related topics, through the eyes of the real experts. Check back often for new videos with new experts and new topics! Have a topic you would like to learn more about? Email your idea to mcgowank@bnpmedia.com.

]]> https://www.randrmagonline.com/rss/3931-ask-the-expert en-us Women in Restoration: Leadership and Building a Family Business mcgowank@bnpmedia.com (Kayla McGowan) Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.



]]> http://www.randrmagonline.com/articles/91959 Wed, 22 Apr 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91959-women-in-restoration-leadership-and-building-a-family-business How the Restoration Golf League Builds Connections and Networking in the Restoration Industry mcgowank@bnpmedia.com (Kayla McGowan) Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.



]]> http://www.randrmagonline.com/articles/91946 Mon, 20 Apr 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91946-how-the-restoration-golf-league-builds-connections-and-networking-in-the-restoration-industry Rethinking Operator Led Growth in the Restoration Industry mcgowank@bnpmedia.com (Kayla McGowan) On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.



]]> http://www.randrmagonline.com/articles/91943 Fri, 17 Apr 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91943-rethinking-operator-led-growth-in-the-restoration-industry Women in Restoration: Marketing, Communication, and Building Trust mcgowank@bnpmedia.com (Kayla McGowan) EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs. 



]]> http://www.randrmagonline.com/articles/91936 Wed, 15 Apr 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91936-women-in-restoration-marketing-communication-and-building-trust Why Contents Insurance Claims Break Down and How to Prevent Delays mcgowank@bnpmedia.com (Kayla McGowan) Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.



]]> http://www.randrmagonline.com/articles/91932 Mon, 13 Apr 2026 10:00:00 -0400 https://www.randrmagonline.com/articles/91932-why-contents-insurance-claims-break-down-and-how-to-prevent-delays The Restoration Triangle: Improving the Claims Ecosystem with Technology mcgowank@bnpmedia.com (Kayla McGowan) Robb Harrell shares how the claims ecosystem can improve through communication, shared data, and technology.



]]> http://www.randrmagonline.com/articles/91929 Fri, 10 Apr 2026 10:30:00 -0400 https://www.randrmagonline.com/articles/91929-the-restoration-triangle-improving-the-claims-ecosystem-with-technology Women in Restoration: Leadership and Industry Impact mcgowank@bnpmedia.com (Kayla McGowan) Becky Edgren of Puroclean shares her leadership journey and advice for women in the restoration industry, focusing on mentorship, growth, and impact on the industry.



]]> http://www.randrmagonline.com/articles/91925 Wed, 08 Apr 2026 12:45:00 -0400 https://www.randrmagonline.com/articles/91925-women-in-restoration-leadership-and-industry-impact The Future of AI in Restoration: How Technology Is Transforming the Industry mcgowank@bnpmedia.com (Kayla McGowan) Alex Duta, the CEO of Albiware, shares how AI is transforming restoration operations, claims, and business growth. Plus, how restorers can efficiently and effectively adopt AI. 



]]> http://www.randrmagonline.com/articles/91917 Fri, 03 Apr 2026 11:45:00 -0400 https://www.randrmagonline.com/articles/91917-the-future-of-ai-in-restoration-how-technology-is-transforming-the-industry Women in Restoration: Career Growth and Industry Impact mcgowank@bnpmedia.com (Kayla McGowan) On this episode of Ask The Expert, Megan Hughes shares key moments in her career and advice for women in the restoration industry. 



]]> http://www.randrmagonline.com/articles/91913 Wed, 01 Apr 2026 14:00:00 -0400 https://www.randrmagonline.com/articles/91913-women-in-restoration-career-growth-and-industry-impact How Restorers can Use AI and Partnerships to Improve Their Operations mcgowank@bnpmedia.com (Kayla McGowan) CJ Bailey of PuroClean shares how they use AI and technology partnerships to help improve their training, operations on consistency across their network.



]]> http://www.randrmagonline.com/articles/91904 Fri, 27 Mar 2026 13:00:00 -0400 https://www.randrmagonline.com/articles/91904-how-restorers-can-use-ai-and-partnerships-to-improve-their-operations Expert Insights on Commercial Drying in Restoration mcgowank@bnpmedia.com (Kayla McGowan) Industry expert Howard Wolf shares his insights on commercial drying for restorers, including documentation, strategies, and building system. 



]]> http://www.randrmagonline.com/articles/91900 Wed, 25 Mar 2026 12:00:00 -0400 https://www.randrmagonline.com/articles/91900-expert-insights-on-commercial-drying-in-restoration Winter Mold Risks: What Restoration Professionals Should Know mcgowank@bnpmedia.com (Kayla McGowan) Learn how winter conditions can create mold risks in your customer’s homes and how restoration professionals can help prevent moisture damage and contents losses. 



]]> http://www.randrmagonline.com/articles/91895 Fri, 20 Mar 2026 11:00:00 -0400 https://www.randrmagonline.com/articles/91895-winter-mold-risks-what-restoration-professionals-should-know T&M Billing, ROMs, and CAT Events: Managing Large Loss Restoration Projects mcgowank@bnpmedia.com (Kayla McGowan) Helixco’s COO Mike Allred discusses all things large loss and CAT events from T&M billing to preparedness on the latest episode of Ask The Expert. 



]]> http://www.randrmagonline.com/articles/91889 Wed, 18 Mar 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91889-t-and-m-billing-roms-and-cat-events-managing-large-loss-restoration-projects What Homeowners Should Do After a Flood mcgowank@bnpmedia.com (Kayla McGowan) Expert advice for homeowners from Tim Singnysane of 1-800-WATER DAMAGE on what they should do immediately after a flood, from safety to preventing secondary damage.

]]> http://www.randrmagonline.com/articles/91880 Fri, 13 Mar 2026 09:00:00 -0400 https://www.randrmagonline.com/articles/91880-what-homeowners-should-do-after-a-flood Why Restoration Growth Is Shifting from Market Count to Market Density mcgowank@bnpmedia.com (Kayla McGowan) ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service.



]]> http://www.randrmagonline.com/articles/91876 Wed, 11 Mar 2026 09:30:00 -0400 https://www.randrmagonline.com/articles/91876-why-restoration-growth-is-shifting-from-market-count-to-market-density How to Build, Scale, and Future-Proof Your Restoration Business mcgowank@bnpmedia.com (Kayla McGowan) Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.



]]> http://www.randrmagonline.com/articles/91866 Wed, 04 Mar 2026 09:30:00 -0500 https://www.randrmagonline.com/articles/91866-how-to-build-scale-and-future-proof-your-restoration-business Leadership, Franchise Growth, and the Future of Restoration mcgowank@bnpmedia.com (Kayla McGowan) In this episode of Ask The Expert, Mark Davis, Co-CEO of Signal Restoration Services and Chairman & CEO of PuroClean, discusses long term leadership and how private ownership has enabled sustained, franchise-first growth.



]]> http://www.randrmagonline.com/articles/91858 Wed, 25 Feb 2026 11:30:00 -0500 https://www.randrmagonline.com/articles/91858-leadership-franchise-growth-and-the-future-of-restoration ProKlean Talks Rebranding, Chemistry, and Choosing the Right Solutions for You mcgowank@bnpmedia.com (Kayla McGowan) In this episode of Ask The Expert, the ProKlean team discusses their rebrand, chemistry, and what restoration contractors should know when choosing the right solutions for them. They also share common application mistakes, PPE requirements, and much more. 



]]> http://www.randrmagonline.com/articles/91853 Fri, 20 Feb 2026 09:30:00 -0500 https://www.randrmagonline.com/articles/91853-proklean-talks-rebranding-chemistry-and-choosing-the-right-solutions-for-you Integrating Passive Housing into Post Disaster Restoration mcgowank@bnpmedia.com (Kayla McGowan) In this Q&A with Bill Shadid of Aeroseal, we discuss how restoration professionals can integrate passive house principles into post-disaster restoration without sacrificing speed, cost, comfort, or health. 


]]> http://www.randrmagonline.com/articles/91832 Mon, 16 Feb 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91832-integrating-passive-housing-into-post-disaster-restoration How Cross Industry Collaboration Strengthens the Home Service Customer Experience mcgowank@bnpmedia.com (Kayla McGowan) In this episode of Ask The Expert, five industry leaders from across home services industries share why collaboration between service providers is essential to delivering a stronger, more consistent customer experience. 


]]> http://www.randrmagonline.com/articles/91848 Fri, 13 Feb 2026 09:30:00 -0500 https://www.randrmagonline.com/articles/91848-how-cross-industry-collaboration-strengthens-the-home-service-customer-experience How Franchising Drives Growth in the Restoration Industry mcgowank@bnpmedia.com (Kayla McGowan) On this episode of Ask The Expert, Beth Toenies of BELFOR Franchise Group shares how franchising supports growth, branding, staffing, and more. 

]]> http://www.randrmagonline.com/articles/91829 Wed, 04 Feb 2026 13:00:00 -0500 https://www.randrmagonline.com/articles/91829-how-franchising-drives-growth-in-the-restoration-industry Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91809 Wed, 28 Jan 2026 09:30:00 -0500 https://www.randrmagonline.com/articles/91809-asbestos-101-what-restorers-need-to-know-about-testing-work-practices-and-compliance Building Trust and Awareness with Homeowners in Restoration mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91806 Fri, 23 Jan 2026 09:10:00 -0500 https://www.randrmagonline.com/articles/91806-building-trust-and-awareness-with-homeowners-in-restoration Advancing Modern Restoration Through Education and Collaboration mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91805 Wed, 21 Jan 2026 12:00:00 -0500 https://www.randrmagonline.com/articles/91805-advancing-modern-restoration-through-education-and-collaboration How Restoration Contractors Can Overcome Cash Flow Challenges mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91793 Fri, 16 Jan 2026 09:15:00 -0500 https://www.randrmagonline.com/articles/91793-how-restoration-contractors-can-overcome-cash-flow-challenges What Restoration Professionals Need to Know About HVAC Systems and Indoor Air Quality mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91785 Wed, 14 Jan 2026 13:00:00 -0500 https://www.randrmagonline.com/articles/91785-what-restoration-professionals-need-to-know-about-hvac-systems-and-indoor-air-quality How Drones Can Transform the Restoration Claims Process mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91774 Wed, 07 Jan 2026 13:00:00 -0500 https://www.randrmagonline.com/articles/91774-how-drones-can-transform-the-restoration-claims-process Safety, Leadership & Restoration Excellence mcgowank@bnpmedia.com (Kayla McGowan) Dan Derbes of Lightspeed Restoration shares how his Navy service drives a mission-focused approach to home safety, operational excellence, and customer care.



]]> http://www.randrmagonline.com/articles/91773 Wed, 07 Jan 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91773-safety-leadership-and-restoration-excellence How to Integrate Mental Resilience into Your Biohazard Cleanup Protocols mcgowank@bnpmedia.com (Kayla McGowan) Certified Trauma and Biohazard Specialist Jordan Frady discusses protocols, misconceptions and mental strategies for success in biohazard cleanup.



]]> http://www.randrmagonline.com/articles/91752 Fri, 02 Jan 2026 09:00:00 -0500 https://www.randrmagonline.com/articles/91752-how-to-integrate-mental-resilience-into-your-biohazard-cleanup-protocols Empowering Restoration Businesses Through Collaboration and Strategic Growth mcgowank@bnpmedia.com (Kayla McGowan) http://www.randrmagonline.com/articles/91760 Wed, 24 Dec 2025 09:00:00 -0500 https://www.randrmagonline.com/articles/91760-empowering-restoration-businesses-through-collaboration-and-strategic-growth