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Home » Topics » Ask the Expert

Ask the Expert
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Ask the Expert: What Restoration Professionals Need to Know About HVAC Systems and Indoor Air Quality
Ask the Expert

What Restoration Professionals Need to Know About HVAC Systems and Indoor Air Quality

Why HVAC systems are the hidden driving force of indoor air quality and how restoration professionals can deliver healthier and more complete outcomes
Kayla McGowan
Kayla McGowan
January 14, 2026
No Comments
HVAC systems are often overlooked on restoration projects, yet they play a crucial role in indoor air quality and the health of the occupants. Becky Callegan explains why restoration and HVAC contractors need to partner up and work with each other. 
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Ask the Expert: How Drones Can Transform the Restoration Claims Process
Ask the Expert

How Drones Can Transform the Restoration Claims Process

Boost your efficiency, safety, and claims accuracy with drone technology
Kayla McGowan
Kayla McGowan
January 7, 2026
No Comments
Drones can change the way the restoration industry handles the claims process. By improving inspections, documentation, and disaster response. 
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Ask the Expert Q&A: Safety, Leadership & Restoration Excellence
Ask the Expert

Safety, Leadership & Restoration Excellence

Dan Derbes shares How the Navy’s values shape safety, customer care, and innovation for his career in the restoration industry.
Kayla McGowan
Kayla McGowan
January 7, 2026
No Comments

Dan Derbes of Lightspeed Restoration shares how his Navy service drives a mission-focused approach to home safety, operational excellence, and customer care.




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How to Integrate Mental Resilience into Your Biohazard Cleanup Protocols
Ask the Expert

How to Integrate Mental Resilience into Your Biohazard Cleanup Protocols

Jordan Frady shares his insights on biohazard safety, misconceptions and emotional well-being
Kayla McGowan
Kayla McGowan
January 2, 2026
No Comments

Certified Trauma and Biohazard Specialist Jordan Frady discusses protocols, misconceptions and mental strategies for success in biohazard cleanup.




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Ask the Expert: Empowering Restoration Businesses Through Collaboration and Strategic Growth
Ask the Expert

Empowering Restoration Businesses Through Collaboration and Strategic Growth

Jim Kowalski shares his insights on networking, partnerships and long-term success in the restoration industry
Kayla McGowan
Kayla McGowan
December 24, 2025
No Comments
Learn how collaboration and industry networks like Restoration Affiliates helps restoration business grow and thrive in the current market.
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Ask the Expert: INTRConnect - Intelligence Beyond Bounds with Garret Gray
Ask the Expert

INTRConnect – Intelligence Beyond Bounds with Garret Gray

This episode of Ask The Expert dives into keynotes, networking and more at Cotality’s event of the year
Kayla McGowan
Kayla McGowan
December 22, 2025
No Comments

Garret Gray shares what you can expect at INTRConnect 2026, from AI-driven insights to tailored tracks and networking opportunities.




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Ask the Expert Q&A: Military Leadership Lessons for Restoration Success with Joe Bennett
Ask the Expert

Military Leadership Lessons for Restoration Success with Joe Bennett

Joe Bennett shares his expertise on discipline, sustainability and team development in the restoration industry
Kayla McGowan
Kayla McGowan
December 15, 2025
No Comments

Air Force veteran Joe Bennett of Lightspeed Restoration shares how military discipline, green practices and team training drive success in the restoration industry. 




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Ask the Expert: How Restoration Companies Can Scale for Future Disasters
Ask the Expert

How Restoration Companies Can Scale for Future Disasters

Bud Summers shares strategies for growth, technology adoption and mobilizing your resources
Kayla McGowan
Kayla McGowan
December 12, 2025
No Comments

Bud Summers of PuroClean shares how restoration companies can prepare for future disasters by leveraging technology, working through workforce solutions and building a strategic plan.




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Ask The Expert: How CAT Response Is Evolving for 2026 Disaster Seasons
Ask the Expert

How CAT Response Is Evolving for 2026 Disaster Seasons

Carmen Coleman shares her insights on tech, climate trends and preparedness strategies
Kayla McGowan
Kayla McGowan
December 10, 2025
No Comments

Carmen Coleman of ServiceMaster explains how technology, data and proactive planning are reshaping the way we respond to CAT events like hurricanes, fires and other major disasters.




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Ask the Expert: Empathy and Emotional Intelligence Drive Restoration Success
Ask the Expert

Empathy and Emotional Intelligence Drive Restoration Success

JoAnn Wiechmann shares strategies for customer care and team culture in restoration
Kayla McGowan
Kayla McGowan
December 3, 2025
No Comments

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.




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Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

On Demand Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, our panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

December 10, 2026

Fire Damage Restoration: What We Know, What We Don’t, and What Comes Next

LIVE: December 10, 2026 at 2 PM EST This webinar brings together restoration, industrial hygienists, and safety experts for a practical discussion on what happens from the moment a property is assessed for fire damage through final clearance.

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Products

2026 National Renovation and Insurance Repair Estimator

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

 

 

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