INTRConnect – Intelligence Beyond Bounds with Garret Gray

This episode of Ask The Expert dives into keynotes, networking and more at Cotality’s event of the year

On this special episode of Ask the Expert, we are joined by the President of Cotality’s Insurance Solutions, Garret Gray. We talk all things INTRConnect. This event kicks off the 2026 event circuit with a bang. This year’s event takes place at the Gaylord National Resort in National Harbor, MD, January 20-22, 2026. To no surprise, this year’s theme is Intelligence Beyond Bounds^TM.

From keynotes, special track session and the networking, Garret and Kayla talk about a few key highlights for the upcoming event. Of course, in true Cotality fashion, a lot of it is under wraps to make your experience that much more memorable and impactful.

Key event details include:

New elements and risks, building on past themes of pushing our boundaries beyond limits and harnessing collective intelligence.
Tailored tracks and content for different roles within the restoration industry, Insurance and more along with several opportunities for networking and collaboration.
Proactively addressing the expected decline in claims volume by focusing on operational efficiency, profitability and customer service.
The rapid evolution of technologies like agentic AI requires contractors to stay ahead of the curve and leverage these tools to remain competitive.
Garrett encourages contractors to fully immerse themselves in the INTRConnect experience to gain the most out of the event for their business.
Your favorite experts will be in attendance include Garret Gray, Selma Hepp, Howard Botts, Pete Carroll, Amy Gromski and many others.
Keynotes include Garret Gray speaking on Unleashing Intelligence Beyond Bounds and Andrea Jones-Rooy tackling The Data Thinking Revolution.

Don’t forget to snag your hotel room before the block closes on December 31, 2025. We will see you in January!

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.