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Insurance/Legal Matters in RestorationAsk the Expert

INTRConnect Recap with Garret Gray

Garret Gray Recaps INTRConnect 2025 and Shares Insights on the Future of Property Insurance Solutions

By Kayla McGowan
March 26, 2025

In this episode of Ask the Expert, we are joined by Garret Gray, President of Insurance Solutions for Cotality™. Garret leads a team of industry experts dedicated to creating market-driven solutions that enhance customer outcomes across the property insurance ecosystem. With over a decade of experience, he has made a significant impact in the restoration and insurance industries.

Previously, Garret spearheaded transformative changes as he led Cotality’s claims operations, enhancing the claims experience for insurance carriers and contractors. Before that, he was the founder and CEO of Next Gear Solutions, an industry leader in water mitigation, job and sales management software and claim scoping and auditing solutions. 

In this episode, we recap the highlights of INTRConnect 2025, discuss what’s in store for the future and announce the dates and location for INTRConnect 2026. 

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This episode of Ask the Expert is brought to you by Cotality.

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KEYWORDS: Cotality disaster response insurance restoration restoration industry events

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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