Insurance/Legal Matters in RestorationAsk the Expert

INTRConnect Recap with Garret Gray

Garret Gray Recaps INTRConnect 2025 and Shares Insights on the Future of Property Insurance Solutions

In this episode of Ask the Expert, we are joined by Garret Gray, President of Insurance Solutions for Cotality™. Garret leads a team of industry experts dedicated to creating market-driven solutions that enhance customer outcomes across the property insurance ecosystem. With over a decade of experience, he has made a significant impact in the restoration and insurance industries.

Previously, Garret spearheaded transformative changes as he led Cotality’s claims operations, enhancing the claims experience for insurance carriers and contractors. Before that, he was the founder and CEO of Next Gear Solutions, an industry leader in water mitigation, job and sales management software and claim scoping and auditing solutions.

In this episode, we recap the highlights of INTRConnect 2025, discuss what’s in store for the future and announce the dates and location for INTRConnect 2026.

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.