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Ask the Expert

Empowering Restoration Businesses Through Collaboration and Strategic Growth

Jim Kowalski shares his insights on networking, partnerships and long-term success in the restoration industry

December 24, 2025

Learn how collaboration and industry networks like Restoration Affiliates helps restoration business grow and thrive in the current market.

Ask the Expert

INTRConnect – Intelligence Beyond Bounds with Garret Gray

This episode of Ask The Expert dives into keynotes, networking and more at Cotality’s event of the year

Kayla McGowan

December 22, 2025

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Garret Gray shares what you can expect at INTRConnect 2026, from AI-driven insights to tailored tracks and networking opportunities.

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Military Leadership Lessons for Restoration Success with Joe Bennett

Joe Bennett shares his expertise on discipline, sustainability and team development in the restoration industry

Kayla McGowan

December 15, 2025

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Air Force veteran Joe Bennett of Lightspeed Restoration shares how military discipline, green practices and team training drive success in the restoration industry.

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How Restoration Companies Can Scale for Future Disasters

Bud Summers shares strategies for growth, technology adoption and mobilizing your resources

Kayla McGowan

December 12, 2025

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Bud Summers of PuroClean shares how restoration companies can prepare for future disasters by leveraging technology, working through workforce solutions and building a strategic plan.

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How CAT Response Is Evolving for 2026 Disaster Seasons

Carmen Coleman shares her insights on tech, climate trends and preparedness strategies

Kayla McGowan

December 10, 2025

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Carmen Coleman of ServiceMaster explains how technology, data and proactive planning are reshaping the way we respond to CAT events like hurricanes, fires and other major disasters.

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Empathy and Emotional Intelligence Drive Restoration Success

JoAnn Wiechmann shares strategies for customer care and team culture in restoration

Kayla McGowan

December 3, 2025

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JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

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Leveraging AI and Technology for Growth with Nick D’Urbano of Distance

From AI-driven call handling to multichannel engagement, discover strategies that elevate customer experience

Kayla McGowan

November 28, 2025

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Learn how restoration companies are using AI and technology to capture more leads, improve conversions and build long-term with expert insights from Nick D’Urbano.

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Why Understanding Markup, Margin and Overhead is Critical for Restoration Success

Kayla McGowan

November 26, 2025

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Poor financial literacy erodes restoration profits. Ben Justesen shares how you can master markup, margin and overhead for long-term success.

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Kaylin Glaspie on Winning R&R’s 2025 Technician Award

Kaylin Glaspie shares her rise from technician to Project Manager and advice she has for future restoration leaders

Kayla McGowan

November 21, 2025

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From entry-level technician to Project Manager, Kaylin Glaspie shares her career journey, lessons she’s learned and tips for other restoration professionals.