On this episode of Ask The Expert, we’re joined by David Gavilanes, Regional Business Coach and Training & Development Leader for Blue Kangaroo Packoutz, and Dan Konno, Owner of Blue Kangaroo Packoutz of Bucks/Lehigh. David and Dan discuss why contents insurance claims break down and how the claims ecosystem can help prevent delays. They discuss where claims break down and why, plus key tools that help prevent unnecessary delays.

Dan and David share insights on:

• Where contents claims typically break down and the importance of communication and coordination between the adjuster, contractor and homeowner.
• The common causes of delays in contents claims include initial site assessments by the adjuster, breakdowns in communication and the need for homeowners to review and approve detailed contents inventories.
• Delayed or incomplete inventories stall approvals because thorough, digital documentation with photos and serial numbers is vital to avoiding disputes.
• Homeowners often get tripped up in the process around inventory requirements, especially after a traumatic loss, when they may have difficulty recalling belongings and may misunderstand industry terminology like “non-salvageable.”
• When claims are delayed, it can cause homeowners to be displaced and slow down the overall process, which can delay structural repairs and the ability to return home. Leveraging industry tools and resources helps streamline the process and build trust between all parties.