Welcome to the final episode of our Women in Restoration Ask the Expert series. This week we’re joined by Staci Sargent, Consultant and Trainer for Restoration Made Simple. Staci has served the industry for nearly a decade, she’s a national instructor for Aramsco, she’s trained and certified restorers, insurance agents, and real estate agents, hold several IICRC Certifications, and hosts reoccurring Zoom trainings for the industry. In addition to her restoration career, Staci previously served in the United States Army for 10 years as an Intelligence Analyst and a drill sergeant.

On this episode Staci and Kayla discuss how women are helping shape industry standards, confidence, and culture in the restoration industry.

Key topics of discussion include:

• Leadership through your “why” and not authority makes a huge impact on building the confidence of your team whether they’re a technician, PM, etc. When your team understands the “why” behind their use of equipment, processes, goals, and beyond it empowers your team to speak with confidence to your customers and adjusters.
• Structure, accountability, and empathy must work together. When you have a sound structure, you remove decision fatigue, opportunistic behavior, and your team can understand the true meaning of empathy and each customer’s circumstance surrounding their loss.
• Real-world training beats theory every time. When you train on actual job site scenarios, real documentation, and real adjuster responses, you’re able to show how your processes, equipment, standards, and documentation all work together.
• Staci’s advice to all restorers, especially young women, is: stay humble or you’ll get left behind; and find your passion, develop your area of expertise, and never stop learning.