Managing Your Restoration Business

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Every good industry event comes with countless quotes worth capturing and referencing upon return to the real world. The Experience Convention & Trade Show 2021 was no exception.

Larry Cooper, executive director of Experience Events, reflects on the success of the 2021 educational event for restoration and cleaning professionals, which took place Sept. 8-10 at the Paris Las Vegas hotel.

Here she shares: the biggest lesson she’s learned, tips for young people considering a career in restoration, and suggestions for under-35s who want to advance as she has.

Three questions for those struggling to find talent to ask themselves.

The importance of collecting your customer reviews and monitoring customer satisfaction.

If you are an installer who wants to get out of the field and grow your career by pursuing estimating, I would hope this article is helpful in setting you on the right path with regards to the mindset and habits you will need to succeed. Likewise, if you are considering going out on your own as a small business owner or contractor, you will need to quickly learn to develop the skills necessary to estimate accurately and run a profitable business.

Don’t hesitate to spend time learning and improving your staff and yourself. The time spent training will pay dividends later in the form of faster job completion, little-to-no damage to items in your care and, of course, happy and well-cared-for customers in their time of need.

As we continue to try everything to overcome the hiring challenges and labor shortage, we must carefully balance our focus and resources on other areas that may help us attract and retain talent. It is equally important to also focus on optimal use and management of existing resources.

When it comes to fire restoration, most companies think the big money is in the reconstruction side of the loss. However, the contents part of the claim has two to three times the net profit margins and can be completed in a fraction of the time. So why is this part of the industry so underserved?