Working with insurance adjusters in the restoration industry can be like walking a tightrope. You have to balance the needs of your clients with those of the adjusters. So how do you manage these needs?  

Most people do not like change. While some forms of change can be exciting, most associate it with risk and uncertainty—especially project managers. Managing change in a project can be one of the most challenging aspects of the job.

The R&R Roundtable was designed to bring a number of viewpoints on restoration-related topics together in one place. This month, five companies specializing in mold remediation are sharing their viewpoints on product options, training, remediation misconceptions, and more.

The fortunes of every restoration firm are inextricably linked to the fortunes of insurance companies.

Football season is wrapping up with bowl games and playoffs—both college and pro. The business year, on the other hand, is just beginning for most of you. A commonality in both ventures is that it’s critical to work hard for the full four quarters. As my home team, the Pittsburgh Steelers, used to say: be 60-minute men.

In most restoration and remediation firms, the (techs) front-line guys and gals are the money. Yes, other departments play a role, but the dollars are realized with production techs. They produce the work, fill in forms; either paper or digital, create sketches, write estimates, set, monitor, move and pull equipment and smile for the customer who sometimes isn’t always peachy.