Restoration Training/EducationManaging Your Restoration Business

Technical Tip Tuesday Presented by AG Pro Training

Building a Learning Culture That Drives Growth for Restoration Businesses

Creating a culture that focuses on continuous learning improves employee retention, leadership development, and training ROI

By Kayla McGowan
August 25, 2026

Welcome to your final episode of Technical Tip Tuesday for this month. A special thank you to our friends at AG Pro Training for sponsoring this month’s tips.

So far in this series, we’ve explored training roadmaps, overcoming training barriers, and how you can reinforce learning in the field. We’re joined by Alexandra Gualtieri, owner of AG Pro Training, and she discusses one of the most important topics that restorers face today: creating a learning culture and measuring the return on investment (ROI) of training. 

The restoration industry is primarily focused on performance, profitability, and retention. Training doesn’t fall into that list; it falls under an expense that needs to be justified. Alexandra shares that companies should look far beyond the certifications and recognize how learning culture impacts every aspect of the business. 

A learning culture is not created by sending employees to a certification class every few years. Instead, it’s built when development becomes an ongoing expectation throughout the organization.

  • Leadership Sets the Tone
  • Make Learning Part of Everyday Work
  • Celebrate Growth, Not Just Certifications

Training plays a critical role in employee retention, recruiting, succession planning, and leadership development. Employees want to know they have a future within an organization. A company that invests in learning sends a powerful message: "We believe in your growth."

Thank you for tuning in to this month’s series. We'll see you next month.

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KEYWORDS: business planning employee onboarding employee training restoration business development restoration business strategy Technical Tip Tuesday

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Kayla mcgowan author

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals. 

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

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