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Home » Topics » Managing Your Restoration Business

Managing Your Restoration Business
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Stick to the Program? Working with Third Party Administrators

Stick to the Program? Working with TPAs

An honest look at the improvements and downfalls of TPAs and what restoration contractors can do to make the most out of the relationships.
Les Cunningham
May 18, 2017
No Comments

Working with third party administrators is pretty much a normal way of life for restoration contractors in the U.S. Only a select few companies have chosen the path of completely finding work on their own, and bypassing TPA work. 


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Violand Vault: The Value of Kindness

Violand Vault: The Value of Kindness

May 17, 2017
No Comments
It is possible to be kind while holding people accountable.
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Photos courtesy of Hammer Restoration

Restorer's Perspective: Helping Our Community Age in Place

Roger Thornton
May 15, 2017
No Comments

As we age, it can sometimes be difficult to remain in our home and keep our independent lifestyle.  Aging can take a toll on a person’s physical and mental capabilities, causing us to require certain changes in our environments as we get older. 


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Test Scores, Touchdowns, and Customer Satisfaction

Test Scores, Touchdowns, and Customer Satisfaction

The art of understanding KPIs
Tom Cline
May 11, 2017
No Comments

Whether it’s education, sports, or business we need to know how well we’re doing. We need to be able to measure performance. 


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coachs corner 051017

Coach's Corner: Hire Right, Avoid PR Disasters

May 10, 2017
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Hiring the right people through good interviewing and vetting processes can help you choose the best possible people to represent your company moving forward, and avoid PR crises.
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root cause analysis

Restoring Success: Getting to the ROOT of the Problem

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 4, 2017
No Comments
Restoration professionals by our very nature are problem solvers; however, we can soar to a new level if we become root cause problem solvers. 
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marketing min 050317

Marketing Minute: The 4 Ways to Increase Your Business (Part 3)

O.P. Almaraz Tim Bauer
May 3, 2017
No Comments
How are you bringing value to your company, adjusters, insurance agents, customers, and everyone else touched by your business?
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coachs corner PR

Coach's Corner: Handling PR Disasters - What WE Can Learn from the Airline Industry

April 26, 2017
No Comments
Your restoration company could find itself in a PR disaster of its own in your local community should something go awry. Are you ready?
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restoration hero

Four Ways to be a Hero in Business

Gary Findley
April 25, 2017
No Comments
We must remind ourselves that putting the “restore” into restoration is where customers’ hopes and expectations live and breathe.
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Making Hay During Catastrophes

Making Money During Catastrophe Restoration

Timothy E. Hull
Timothy E. Hull CR
April 25, 2017
No Comments

Shortly after graduating from college, I spent the better part of four years living on a horse farm in rural Southwestern Pennsylvania. In addition to working as a national account manager for the 84 Lumber Company, I spent my spare time mucking stalls, feeding horses, mending fences, and making hay on the farm in exchange for rent.


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