As you begin to read this article, you may not believe that this is actually a message of hope for insurance restoration specialists who work so hard to serve the insurance companies and their policyholders.
Earlier this year, I had the opportunity to talk to Mark Davis about his journey of mega growth in the restoration industry leading up to PuroClean acquiring Signal Restoration Services.
Complaining about Millennials will get us nowhere; however, being organizations and professionals that lead and welcome Millennials to grow, develop, and engage them in our organizations will get us everywhere.
There are three things you need to work into every client experience, to wow them every time - and have them sing your praises on your customer testimonials.
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