A key understanding from the book is to recognize that millennials are not just a different generation but in many respect they are a different culture with unique methods of communication.
Annissa talks about the importance of knowing where your maximum profit centers are in your business, and choosing to really hone in the focus of your business to maximize your ability to help your customers and your bottom line.
After the initial hiring of a new team member, the onboarding process is the obvious next step, and critically important to effectively bring a new person into the company.