Articles by Annissa Coy

Here’s how understanding the emotional impact of fire loss can help restorers improve their customer care and communication. 

On this episode of Ask Annissa, she breaks down how restorers can prioritize wildfire losses using testing, safety, contamination levels, available resources, and customer needs.

Learn how wildfire smoke contamination differs from structural fire damage and what restorers need to know about documentation, testing, and cleaning. 

Annissa Coy shares how restorers can price and bill their contents jobs using time and material, accurate costs, specialty pricing, and strong documentation. 

Here’s how emotional intelligence, sentimental value, and homeowner advocacy can help restorers make better decisions when they’re handling contents.

On this episode of Ask Annissa, she discusses hydroxyl technology, treatment strategies, and source removal for restorers who are addressing lingering chlorine odors after deodorization. 

Annissa Coy shares how restorers can safely clean fire-damaged artwork, books, family heirlooms, and photographs while protecting their customer’s delicate and valued items. 

In this episode of Ask Annissa, Annissa explains how ultrasonic cleaning works and when it can be an effective restoration method for household and collectible items with heavy buildup. She covers suitable materials, common mistakes, and why proper chemistry, dwell time, and monitoring are critical to avoid damage.

In this episode of Ask Annissa, a homeowner impacted by the Pacific Palisades Fire asked for guidance on restoring her antique porcelain dolls damaged by the smoke. Annissa shares best practices for cleaning, deodorizing, and documenting.

Homeowners often struggle to find and choose a qualified fire restoration company after a loss. Annissa Coy breaks down what proper onboarding looks like, what questions professionals should ask, and how to identify a trained, certified restoration team.