Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

Annissa Coy has found over the years that when a hoarding job goes sideways, there are three big mistakes that often are the culprit. “If you avoid these, you will be setting yourself and your client up for success right from the start,” she writes.

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”

In this episode of Ask Annissa, Annissa Coy addresses the following question: “I’m responding to fires from a scanner and I’m not signing any of the jobs. What do you think I am doing wrong?”

In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.

In this episode of Ask Annissa, Annissa Coy answers a common question she feels passionately about: Should restorers work with insurance adjusters, or ignore them and work solely with the insured?

The technology and tools we now have at our disposal for contents cleaning and inventory are great and so nice to have, as long as we remember to use them to enhance our ability to create the right kind of experience for our clients and not use it to replace human interaction and relationships.

In this personal, heartfelt Ask Annissa episode, Annissa Coy talks about evacuating her home in the face of the Ford Corkscrew Fire. An experienced fire damage restoration and contents cleaning professional, Coy has worked with property owners through many wildfires and more home fires than she can count. This was the first time Coy and her family were personally impacted.

Annissa Coy responds to an employee hoping to convince his owner that an ultrasonic machine is worthwhile. “I don’t understand how a company that does contents cleaning doesn’t have or doesn’t use an ultrasonic machine,” Annissa notes.

Three questions for those struggling to find talent to ask themselves.