Welcome back to another episode of Ask Annissa. This week, Annissa had a question from a homeowner who was impacted by the Pacific Palisades Fire who was looking for help with smoke damage to her irreplaceable personal items, a collection of antique porcelain dolls. 

Annissa explains why porcelain dolls present unique restoration challenges due to the combination of delicate materials like porcelain, fabric, hair, metal, and adhesives. She walks through best‑practice techniques for safely cleaning and deodorizing the dolls. From gentle HEPA vacuuming and controlled air agitation to the proper use of chemical sponges, art‑gum erasers, and hand‑washing removable garments, Annissa provides clear guidance on what proper, professional contents restoration should look like and why your customers’ experience matters.

Annissa shares her preferred deodorization methods, explaining why hydroxyl is preferred over ozone for sensitive items, and reminds homeowners that a qualified contents restoration company should also help them navigate documentation and billing with insurance.

If you have a question you’d like Annissa to cover in a future episode email her at Annissa@FireHouseEducation.com with “Ask Annissa” in the subject line. See you next week!