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Home » Topics » Ask the Expert

Ask the Expert
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Ask the Expert Q&A: How Window Performance Affects Hurricane Damage and Building Resilience
Ask the Expert

How Window Performance Affects Hurricane Damage and Building Resilience

Building performance expert shares why and what restorers should know about windows, water intrusion, and storm resilience
Kayla McGowan
Kayla McGowan
June 18, 2026
No Comments

Here’s how window performance, water intrusion, and installation affect hurricane damage, long-term building resilience, and moisture control.


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Ask the Expert: AI, Deadlines, and Coffee with Jeff Cross
Ask the Expert

AI, Deadlines, and Coffee with Jeff Cross

Kayla McGowan and Jeff Cross discuss AI, collaboration, publishing pressure, and routines that keep the industry moving
Kayla McGowan
Kayla McGowan
June 17, 2026
No Comments

Jeff Cross and Kayla McGowan discuss AI, deadlines, industry collaboration, and the role they play in the media.




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Ask the Expert: Leadership, Growth, and Culture
Ask the Expert

Restoration Business Leadership, Growth, and Culture

Margaret Chebat and Melissa Wittig discuss franchise growth, operational support, and mentorship
Kayla McGowan
Kayla McGowan
June 10, 2026
No Comments

PuroClean’s Margaret Chebat and Melissa Wittig discuss women in restoration, operational leadership, franchise growth, and the evolution of the restoration industry. 




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Ask the Expert: Breaking Down the TPA vs No TPA Debate
Ask the Expert

Breaking Down the TPA vs. No TPA Debate

The pros, challenges, and long-term considerations behind TPA and non-TPA work in the restoration industry
Kayla McGowan
Kayla McGowan
June 3, 2026
No Comments

Nate Cisney of Restoration Made Simple shares TPA vs non-TPA work, how it affects your operations, profitability, diversifying your work, and long-term growth for restorers.




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Women in Restoration: Leadership, Training, and Industry Impact
Ask the Expert

Women in Restoration: Leadership, Training, and Industry Impact

How structure, confidence, and real-world training are shaping the next generation
Kayla McGowan
Kayla McGowan
April 30, 2026
No Comments

Staci Sargent shares how leadership, training, and real-world experience are shaping the future of women in restoration.




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Ask the Expert - Women in Restoration: Leadership and Building a Family Business
Ask the Expert

Women in Restoration: Leadership and Building a Family Business

Communication, systems, and resilience are what help drive success in the restoration industry
Kayla McGowan
Kayla McGowan
April 22, 2026
No Comments

Alma West of Quick Dry Water Restoration and Magdalena Rebuild shares how she built her businesses by focusing on leadership, communication, and improving customer experience.




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Ask the Expert: How the Restoration Golf League Builds Connections and Networking in the Restoration Industry
Ask the Expert

How the Restoration Golf League Builds Connections and Networking in the Restoration Industry

The RGL brings a unique approach to collaboration, leadership and relationships in the restoration industry
Kayla McGowan
Kayla McGowan
April 20, 2026
No Comments

Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.




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Ask the Expert: Rethinking Operator Led Growth in the Restoration Industry
Ask the Expert

Rethinking Operator Led Growth in the Restoration Industry

Jeff Todd shares why local expansion and density allow restorers to drive strong performance
Kayla McGowan
Kayla McGowan
April 17, 2026
No Comments

On this episode of Ask The Expert, Jeff Todd of ServiceMaster Restore® shares his insights on why local expansion often outperforms top-down growth.




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Ask the Expert - Women in Restoration: Marketing, Communication, and Building Trust
Ask the Expert

Women in Restoration: Marketing, Communication, and Building Trust

Here’s how strategic marketing and communication humanize the restoration industry
Kayla McGowan
Kayla McGowan
April 15, 2026
No Comments

EHS Restoration’s Marketing Manager Abby Vallelonga shares how communication and marketing help humanize your business and build trust with your clients during high-stress restoration jobs. 




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Ask the Expert: Why Contents Insurance Claims Break Down and How to Prevent Delays
Ask the Expert

Why Contents Insurance Claims Break Down and How to Prevent Delays

Industry Experts, David Gavilanes and Dan Konno, explain how communication and documentation improve claims outcomes
Kayla McGowan
Kayla McGowan
April 13, 2026
No Comments

Learn why contents claims break down and how restorers can prevent delays through better communication and documentation.




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