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Home » Topics » Restoration Industry Top Stories

Restoration Industry Top Stories
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policyholder survey

Restoring Trust in the Insurance Process: How Communication and Documentation Can Bridge the Gap

Todd Sangid
Todd Sangid
September 24, 2025
2 Comments

Todd Sangid of DocuSketch shares how better communication and documentation can restore trust in the insurance process and streamline restoration work.


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Mission Critical: How Mooring USA’s Kristin Smith Wins Even When She Can't Predict Tomorrow
Mission Critical powered by KnowHow

How Mooring USA’s Kristin Smith Wins Even When She Can't Predict Tomorrow

Kristin Smith shares how Mooring USA built a resilient restoration model in unpredictable markets
The KnowHow Team
September 23, 2025
No Comments

In this KnowHow Mission Critical series, Kristin Smith shares how Mooring USA navigated uncertainty with a data-driven strategy, diversified revenue and people first leadership.


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packing contents

The Human Side of Contents Restoration: Extending Comfort, Empathy and Hope after Disasters

Contents restoration is about more than recovery. It’s about healing, empathy and emotional support.
JoAnn Wiechmann
JoAnn Wiechmann
September 23, 2025
No Comments

JoAnn Weichmann shares how contents restoration professionals offer more than their technical expertise with emotional intelligence.  


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Ask the Expert - Climbing with Purpose: Caleb Parrotte the 2025 Ladder Award Winner
Ask the Expert

Climbing with Purpose: Caleb Parrotte the 2025 Ladder Award Winner

Ladder Award winner Caleb Parrotte shares his journey, leadership insights, and passion for restoration
Kayla McGowan
Kayla McGowan
September 22, 2025
No Comments

Caleb Parrotte of ATI Restoration reflects on his path to leadership, embracing tech, and serving with heart.




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Ask The Expert: Redemption, Restoration and Rebuilding after the Storm
Ask the Expert

Redemption, Restoration and Rebuilding after the Storm

From adversity to leadership, Patrick Workman shares his personal journey into the restoration and recovery industries
Kayla McGowan
Kayla McGowan
September 19, 2025
No Comments

Patrick Workman, Founder of Rock Bottom Recovery & Restoration, shares how his discipline and transparency helped rebuild his life and start a business. 




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Connection between brain and heart

Water Damage Restoration: The Human Side of Getting the Client Back to Normal

Restorers who lead with empathy and clarity help clients move from crisis to calm, faster and with trust
Lisa Marie Scherrer
Lisa Marie Scherrer
September 18, 2025
No Comments

This article shares how restoration professionals can build trust and reduce stress by combining technical expertise with compassion and communication. 


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businesswoman giving presentation on AI

The New Cold War Is AI, And Your Business Is Already on the Battlefield

Artificial intelligence is reshaping our businesses. This guide shows how small businesses, including restoration companies, can adapt, compete and thrive.
Phil McGurk
Phill McGurk
September 17, 2025
No Comments

AI isn’t coming, it’s here and it’s going to stay. Small businesses need to act now to stay competitive in the fast-changing world of technology and AI.


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Ask The Expert: Scaling Your Restoration Business and Empowering Veterans
Ask the Expert

Scaling Your Restoration Business and Empowering Veterans

John Tovar shares his insights on disaster response, veteran hiring and building resilient restoration teams.
Kayla McGowan
Kayla McGowan
September 17, 2025
No Comments

ServiceMaster Restore’s John Tovar discusses scaling your restoration business and supporting veterans through career pathways.




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Dusk behind the tree tops

Saharan Dust: Nature’s Hurricane Suppressant

Saharan Dust is suppressing the hurricanes this season, but restoration professionals must stay alert as peak season is here
Kayla McGowan
Kayla McGowan
September 16, 2025
No Comments

Saharan Dust is helping suppress early hurricane activity, but restoration professionals should stay prepared as peak seasons looms. 


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Shop owner using mobile phone and digital tablet

The Home Services Guide to Smarter Wireless: Cut Costs, Secure Devices and Keep Crews Moving

A practical guide for managing wireless technology for HVAC, plumbing, restoration and field service teams
Chris Kolar
Chris Kolar
September 16, 2025
No Comments

Learn how home service companies can reduce wireless costs, secure devices and streamline operations with smart mobile strategies.


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