Managing Your Restoration Business

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Every function, position and individual within the company plays an important role contributing to the results of the company. People who perform consistently excellent typically have a well-developed sense of organizational awareness.

My hope is that the information in this article will shed some light on what it can cost for a restoration contractor to stay in business and provide the level of service consumers expect after a disaster.

Ultimately, all participants in the restoration response chain should be aligned in getting the property owner back up and running again in the fastest and most fair way, assisted by the trust and peace of mind that well-constructed automation provides.

Studies show that 93% of consumers say reviews impact their purchasing decisions. In fact, nothing has a larger influence on a customer’s buying decision than their impression of a company’s online reviews – especially if they don’t have a lot of pre-existing knowledge of the industry. 

If restorers don’t embrace some of the same cost-saving measures as the service industry post-pandemic, they may find themselves taking a back seat to national conglomerates and franchise groups that are already moving in this direction.

The inability of contractors to cover overhead expenses is one of the key factors why so many restoration companies fail and will continue to do so unless the overhead burden of the company is accurately reflected in their estimate’s markup.

While this article is just a snapshot of the data captured in R&R’s 2021 State of the Industry study, the trends largely continue to be the same. In addition to biggest challenges, third party administrators, spending habits and future predictions, this year we explore the impacts of the COVID-19 pandemic on restoration companies.

Valerie King introduces herself to the restoration and remediation community.

My experience with the sale of a business has been an eye-opening one, and it’s helped me realize the full spectrum of emotion my clients encounter during the selling process.

The role diversification plays in increasing the value of your business.