Staffing is a struggle for many restoration companies. In fact, finding skilled workers, increasing wages and retaining labor are the top three challenges they face, according to R&R’s 2021 State of the Industry report. In this Ask the Expert episode, Leighton Healey, CEO of KnowHow, details the 2022 Restoration Workforce Survey, open through early 2022. Its aim is to shed light how the industry can attract and retain qualified workers. 

The survey is anonymous and answering the questionnaire takes approximately 10 minutes. The participation cutoff for a chance to receive early-bird prizes is December 19, 2021. To take the survey, visit

We know staffing is a challenge, Healey noted. “What we don’t know is, ‘What do our staff think we should do about it?’” He added, “We’re looking for meaningful, actionable insights.” 

This episode covers:

  • What KnowHow is seeing with restoration contractor clients related to workforce management
  • Why KnowHow has made a habit of investing in largescale restoration industry research initiatives
  • What KnowHow means by “survey,” including the rigor behind the Restoration Workforce Survey questionnaire, analysis and reporting 
  • Goals for the outcome of the survey – what is in it for the restoration industry and what is in it for KnowHow
  • Who the survey is for – who should take part in the questionnaire and who should leverage the findings
  • The sorts of questions included in the Restoration Workforce Survey
  • The outcome of the survey, including deliverables such as an eBook wiht actionable insights for restoration business leaders to apply
  • Goals for the number of survey respondents
  • The collaborative approach KnowHow has taken to launching the survey, driving engagement and presenting findings in spring of 2022, including numerous restoration industry partners such as R&R, vendors and restoration companies
  • The survey question Healey is most excited to explore responses to 

Check out this episode of Ask the Expert to learn more. You can watch the video here or listen to the audio version of our conversation here. You can also find our show on Apple Podcasts and Spotify. Just search for Restoration & Remediation Ask the Expert, then hit Follow.