Managing Your Restoration Business

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

March 23, 2016

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Honesty & Integrity: Unethical Conduct Destroys More than Business

Don't be a contractor who overpromises and under-delivers

Brady Hoggard

March 17, 2016

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It’s not enough to implement ethical principles into a business simply for show; these business morals must be ingrained in every employee and become part of your lasting business culture.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Standard Operating Procedures Made Simple

Timothy E. Hull CR

March 14, 2016

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The most effective managers in business have the ability to take higher-level concepts and make them simple. And not just simple, but super simple, so any employee, regardless of their education or experience level, can understand and execute them.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Next Gear Solutions Forms Strategic & Financial Partnership with Private Equity Firm

Serent Capital's investment aims to support Next Gear's continued growth in restoration software sector

March 10, 2016

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The investment will provide Next Gear with a strategic and capital partner to support continued growth.

Successfully Marketing Your Restoration Company on Social Media

Plus, 5 critical social media mistakes to avoid

Katie Harris

March 9, 2016

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Are you wondering “IF” you should be using social media to market your restoration business? The answer is a huge and resounding YES!

Restoring Success: 5 Steps to Balance Leadership & Technical Skills

Leaders need to find a balance between knowing the industry, and effectively leading their team

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 4, 2016

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Operators of restoration companies (many considered small businesses and/or family businesses) need to seek balance between management skills, soft skills (leadership) and technical skills.

Cunninham-Avila-healthy-family-relationships

Part 4: Healthy Family Relationships

Jacob Avila M.B.A., D.P.P.D. Les Cunningham

March 1, 2016

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An important component of governance and also an excellent practice is to hold family business meetings. It is easy for families to be consumed by the day-to-day challenges of running the business, which often includes meetings that deal with the granular details of the business.

Remediation Niche market light environmental services

AdvantaClean: Finding & Mastering a Remediation Niche Market

AdvantaClean finds its own remediation space by offering “light environmental services”

Michelle Blevins

March 1, 2016

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Some markets in the U.S. are feeling a little saturated by restoration companies. It’s true, only the best and strongest survive – and perhaps in some capacity, the most creative.