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Home » Authors » Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Articles by Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Workload management

Burnout in the Restoration Industry: Effective Workload Management | Part 3

Jacob Avila M.B.A., D.P.P.D. Dr. Randy R. Rapp D Mgt, PE, CCP
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 23, 2019
No Comments

This is the third and final article of a multi-part series on employee burnout in the restoration industry. 


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Restoration Burnout

Burnout in the Restoration Industry: Managing Workload | Part 2

Jacob Avila M.B.A., D.P.P.D. Dr. Randy R. Rapp D Mgt, PE, CCP
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 11, 2019
No Comments

This is the second article of a multi-part series on employee burnout in the restoration industry.  Part one introduced the nature of burnout, and summarized findings from a study on burnout in the restoration industry. 


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restoring success lists

Restoring Success: He's Making a List (And Checking it TWICE!)

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 4, 2019
No Comments
A little time in double checking can have exponential value in time wasted and service-related issues.
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Restoration employee burnout

Burnout in the Restoration Industry | Part 1

Jacob Avila M.B.A., D.P.P.D. Dr. Randy R. Rapp D Mgt, PE, CCP
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
November 6, 2019
No Comments

Since the 1990s, experts have been declaring burnout levels are reaching epidemic proportions among North American workers (Maslach & Leiter, 1997). Since that time, most people would probably agree that work related stressors have only intensified with the proliferation of metrics, technology, and the need to be “on” all the time.


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restoring success efficiency

Restoring Success: Efficiency in our Movements

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
October 31, 2019
No Comments
How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?
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restoring success boutall

Restoring Success: Chuck Boutall's "Must Have" Restoration Tech Tools

Chuck Boutall
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
September 5, 2019
No Comments
The rapid developments from tools to products to software and more has not slowed. We need to be diligent and thoughtful in our investments in technology.
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restoring success organization

Restoring Success: When People Don't Follow Instructions

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 1, 2019
No Comments
When instructions are not followed, bad things can happen. Find positive approaches to help the team follow instructions.
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customer surveys

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 6, 2019
No Comments
Is your customer survey process really giving you the information you need?
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Lisa Lavender: Inspiration is Everywhere

Restoring Success: Your Restoration Company's Digital Content

Inspiration is Everywhere
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 3, 2019
No Comments

As a disclaimer, I am not formally trained or an expert in Social Media; but rather a restorer and educator who recognizes the power of the digital world in which we operate.  There is great opportunity to build relationships, show your expertise, establish credibility and more if we harness the power. 


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restoring success on call

Restoring Success: Developing an On-Call System

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 4, 2019
No Comments
There are many different on-call schedule designs that accommodate the different shapes, structures, and sizes of restoration companies.
Read More
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