The art of interviewing the customer is a critical skill for the professional restorer. 

I marvel at the evolution of our industry over the last couple of decades. I believe we are operating in a time of great opportunity. 

In the restoration business, there is a tendency to constantly evaluate opportunities to expand our services and/or add to our in-house capabilities. 

 Cash flow management is a discipline that every restoration company must master.  

Building relationships with adjusters is something that draws attention in our industry, as it is a cornerstone of developing any restoration business.   

You can go to workshops about time management, read countless articles about work-life balance and yet nobody can truly understand the juggle of a restorer, well, like a restorer can.

As service providers, we know that all the technology and procedures can’t substitute the need and desire for not just good people, but great people.

It was a late Saturday morning. I received a phone call from a project manager, stating he was at a fire. It is very rare for a project manager to call me in need of any assistance so I immediately asked if everything was OK.  

A frustration shared by many restorers is inventory control. You wake up one morning and all the extension cords are gone, an air mover goes missing, a dehumidifier gets left on a job site. 

Were you ready? And are you ready for the next catastrophic (CAT) event? Whether it is more frozen pipes to come, a flood or hurricane, we need to be ready. We need to be ready to handle high call volumes and respond.