Articles by Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Simply looking a bit outside of our industry you may find a wealth of resources that could benefit our restoration companies in many ways.

Independence is a powerful feeling and can be a part of a healthy culture that fosters growth, development, and loyalty.

A job description does not need to be a detailed list of specific functions, but more a simple objective-based description with some qualifications that effectively communicate a role.

Restoration professionals by our very nature are problem solvers; however, we can soar to a new level if we become root cause problem solvers. 

If you're going to do program work, do it right. Perspectives from a restorer and a TPA account manager.

There is skill involved in adding and evolving your restoration toolbox and you should select, employ, and understand your tools and equipment deliberately.

Just as bad attitudes are contagious; good attitudes are also contagious. Smiles create more smiles and laughter creates more laughter.

It starts at the top. The leader must be willing to accept responsibility of the organization, department, team, etc.

Happy, appreciated employees drive you toward success ... but underappreciated or disgruntled employees can unravel that success quickly.

Complaining about Millennials will get us nowhere; however, being organizations and professionals that lead and welcome Millennials to grow, develop, and engage them in our organizations will get us everywhere.