Restoration Industry Top Stories

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AI can streamline your tasks, but as restorers sounding robotic is a risk that isn’t worth taking. Here’s why keeping a human voice builds trust and wins over homeowners.

Kyle Chiasson shares how he built 70+ restoration locations through direct-work sales, consistent reps, follow-ups, and empowering his team to act. 

Voda’s CEO Dan Claps, CFE explains how restorers can build, scale, and future proof their business using KPIs, people first culture, and smart growth strategies.

Paul Davis Restoration’s John Reasoner shares key safety habits during CAT season, from PPE to buddy system, to keeping your team safe and ready.

This case study of 1-800-Packouts of Michigan demonstrates their rapid response after a pipe burst in the dead of winter, overcoming freezing conditions and access challenges during the project. 

Industry experts explain why reading regulations, understanding ANSI/IICRC Standards, and using evidence-based training are essential for restoration compliance.

Holly Baldwin shares how restorers can become the “second call” by building carrier relationships, earning reviews, and strengthening community trust. 

In this episode of Ask The Expert, Mark Davis, Co-CEO of Signal Restoration Services and Chairman & CEO of PuroClean, discusses long term leadership and how private ownership has enabled sustained, franchise-first growth.

In this week’s Technical Tip Tuesday, John Reasoner of Paul Davis Restoration explains the two CAT preparedness practices that consistently save time and reduce secondary damage during major storm events: disciplined claim distribution and mandatory 3D/360 documentation at every phase of the loss. His approach shows how the right mix of planning and technology protects both crews and claim defensibility. 

In Part 1 of this series, Sean Scott explores the fundamentals of historical building restoration, from defining what qualifies as a historic property to understanding obsolete materials, preservation standards, and structural challenges.