Annissa talks about some big things happening in the industry to be mindful of in the new year. Plus, she dives into what she and Kevin do in their own business to make sure they are set up for another successful year. Their tips will work for you, too!
The R&R Roundtable was designed to bring a number of viewpoints on restoration-related topics together in one place. This month, five companies specializing in mold remediation are sharing their viewpoints on product options, training, remediation misconceptions, and more.
Football season is wrapping up with bowl games and playoffs—both college and pro. The business year, on the other hand, is just beginning for most of you. A commonality in both ventures is that it’s critical to work hard for the full four quarters. As my home team, the Pittsburgh Steelers, used to say: be 60-minute men.
In most restoration and remediation firms, the (techs) front-line guys and gals are the money. Yes, other departments play a role, but the dollars are realized with production techs. They produce the work, fill in forms; either paper or digital, create sketches, write estimates, set, monitor, move and pull equipment and smile for the customer who sometimes isn’t always peachy.
If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.
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