In an era of record low unemployment, it is hard to imagine having a serious discussion about building depth of talent at any level, in any organization—especially the direct labor force. 

As an owner of a recruiting company for the disaster restoration industry, I get asked that question at least once a week. Unfortunately, the answer is yes, it is. 

Many business experts from various academic and professional fields have stated that the competitive battle of the future will be for employees, not customers.