In this episode of Ask Annissa, Annissa Coy responds to a question from a restorer who disposed of contents on a non-salvageable list and now is dealing with an unhappy homeowner. She clarifies how they can avoid going through this in the future.

Annissa Coy answers a question she’s never been asked before: “Would you ever use clean bric-a-brac heavy clean, high density line item…?” In her response Coy shares her approach to efficient billing.

“Maybe you have difficulty getting your restoration technicians to wear safety boots, even with the vast selection of types and brands. So how do you, as a restoration company owner or project manager, change this mindset? Let me provide seven basic ways to do this,” writes Barry Rice, CSP.

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”

In this episode of Ask Annissa, Annissa Coy addresses the following question: “I’m responding to fires from a scanner and I’m not signing any of the jobs. What do you think I am doing wrong?”

In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.