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In R&R, we often have articles about industry trends. Typically, these trends are broad – like working with TPAs, catastrophe restoration, and hiring problems. However, there are other topics being talked about just as regularly among contractors – especially online.

Odor removal in general can be one of the trickier elements to any restoration project. When it comes to large loss, removing the smoke odor (for example) from a warehouse the size of Ikea is no easy feat. It takes a knowledgeable restoration company and the right equipment to get the job done the right way, so there is no residual odor – and the odor doesn’t return later.

A few weeks ago, Annissa did a video column covering the “O & P Debate” – that is, the overhead and profit debate.

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Odor removal is arguably one of the trickiest elements of the restoration process. Most damage is visible to the eye, and when it’s properly remediated, there is no argument the job is done.

It’s interesting how many topics related to restoration work come back to the necessity of understanding our clients. When you have a hoarding job, for example, it’s key to gain that person’s trust as quickly as possible.