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Kayla McGowan

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Articles

ARTICLES

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Clicks, Calls & Conversations: Smarter Marketing with AI and Google Ads

Sonny Ahuja shares how AI and Google Ad strategy can help restoration professionals capture more leads and save time

Kayla McGowan

September 26, 2025

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Marketing expert Sonny Ahuja reveals how restoration businesses can use AI and Google Ads to boost lead conversions and simplify customer communication.

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Norris Gearhart on Preparing for the Next Public Health Crisis

Kayla McGowan

September 25, 2025

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Norris Gearhart discusses how the restoration industry can better prepare for future public health crises through science backed education, accountability and proper processes and procedures.

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Built for Restoration: How In-House Dev Drives Better Tech

JobSight’s Scott Gines shares how having in-house development helps drive innovation in restoration technology

Kayla McGowan

September 24, 2025

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Scott Gines, Lead Developer at JobSight, explains how in-house software development transforms restoration workflows and user experience.

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Climbing with Purpose: Caleb Parrotte the 2025 Ladder Award Winner

Ladder Award winner Caleb Parrotte shares his journey, leadership insights, and passion for restoration

Kayla McGowan

September 22, 2025

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Caleb Parrotte of ATI Restoration reflects on his path to leadership, embracing tech, and serving with heart.

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Redemption, Restoration and Rebuilding after the Storm

From adversity to leadership, Patrick Workman shares his personal journey into the restoration and recovery industries

Kayla McGowan

September 19, 2025

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Patrick Workman, Founder of Rock Bottom Recovery & Restoration, shares how his discipline and transparency helped rebuild his life and start a business.

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Scaling Your Restoration Business and Empowering Veterans

John Tovar shares his insights on disaster response, veteran hiring and building resilient restoration teams.

Kayla McGowan

September 17, 2025

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ServiceMaster Restore’s John Tovar discusses scaling your restoration business and supporting veterans through career pathways.

Saharan Dust: Nature’s Hurricane Suppressant

Saharan Dust is suppressing the hurricanes this season, but restoration professionals must stay alert as peak season is here

Kayla McGowan

September 16, 2025

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Saharan Dust is helping suppress early hurricane activity, but restoration professionals should stay prepared as peak seasons looms.

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Balancing the Scales: Water Damage Claims, AOB and Documentation Strategies

Josh Ehmke shares his insights on water damage claims, denials, AOB and contractor predictions

Kayla McGowan

September 15, 2025

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Josh Ehmke of One Claim Solution breaks down the legal trends in water damage claims and how contractors can protect their work and their rights.

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Standards Not Mandates: Building a Smarter and Stronger Restoration Ecosystem

Nick Hindle shares his insights standards, AI and technology innovation in the evolving restoration ecosystem

Kayla McGowan

September 12, 2025

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Nick Hindle of PuroSystems/PuroClean shares how standards, not mandates, can drive innovation, AI adoption and collaboration within the restoration industry.