Ask the Expert
Empowering Restoration Businesses Through Collaboration and Strategic Growth
Jim Kowalski shares his insights on networking, partnerships and long-term success in the restoration industry
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Kayla McGowan
Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.
Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.
Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.
ARTICLES
Technical Tip Tuesday Presented by DocuSketch
Why Reputation Matters for Estimators in the Restoration Industry
Building trust and strong relationship early in your career can bring long-term success in the restoration industry
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Ask the Expert
INTRConnect – Intelligence Beyond Bounds with Garret Gray
This episode of Ask The Expert dives into keynotes, networking and more at Cotality’s event of the year
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Technical Tip Tuesday Presented by DocuSketch
Why Proper Documentation Is Critical for Large Restoration Jobs and Commercial Projects
Avoid costly mistakes by leveraging best practices in the field for accurate documentation
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Ask the Expert
Military Leadership Lessons for Restoration Success with Joe Bennett
Joe Bennett shares his expertise on discipline, sustainability and team development in the restoration industry
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Ask the Expert
How Restoration Companies Can Scale for Future Disasters
Bud Summers shares strategies for growth, technology adoption and mobilizing your resources
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Q&A
How to Protect Belongings During Winter Freeze and Burst Pipe Season
Stefan Figley shares tips for preventing damage and restoring items after cold weather events
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Ask the Expert
How CAT Response Is Evolving for 2026 Disaster Seasons
Carmen Coleman shares her insights on tech, climate trends and preparedness strategies
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Technical Tip Tuesday Presented by DocuSketch
Xactimate Estimating Evolves with New Technology
Chris Tilkov explains how tech-driven tools help improve accuracy and compliance in the restoration claims process
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Ask the Expert
Empathy and Emotional Intelligence Drive Restoration Success
JoAnn Wiechmann shares strategies for customer care and team culture in restoration
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