Articles by Annissa Coy

Can you successfully restore an item after water or fire damage? Or is replacement a better option? Annissa Coy shares why restorability involves more than what you can see, monetary and sentimental value should always be taken into consideration as well as several other factors.

Homes that never caught fire can be affected by wildfire smoke, and it isn’t always visible. Annissa Coy shares how restorers should assess smoke contamination, evaluate affected contents, understand testing limitations, and determine when professional environmental testing and post restoration/remediation verification is necessary.

Here’s how restorers can identify the differences between hard contents, soft contents, and structure in water and fire restoration with practical examples by Annissa Coy.

Here’s how understanding the emotional impact of fire loss can help restorers improve their customer care and communication. 

On this episode of Ask Annissa, she breaks down how restorers can prioritize wildfire losses using testing, safety, contamination levels, available resources, and customer needs.

Learn how wildfire smoke contamination differs from structural fire damage and what restorers need to know about documentation, testing, and cleaning. 

Annissa Coy shares how restorers can price and bill their contents jobs using time and material, accurate costs, specialty pricing, and strong documentation. 

Here’s how emotional intelligence, sentimental value, and homeowner advocacy can help restorers make better decisions when they’re handling contents.

On this episode of Ask Annissa, she discusses hydroxyl technology, treatment strategies, and source removal for restorers who are addressing lingering chlorine odors after deodorization. 

Annissa Coy shares how restorers can safely clean fire-damaged artwork, books, family heirlooms, and photographs while protecting their customer’s delicate and valued items.