Contents Restoration

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Homeowners often struggle to find and choose a qualified fire restoration company after a loss. Annissa Coy breaks down what proper onboarding looks like, what questions professionals should ask, and how to identify a trained, certified restoration team. 

In this episode of Ask Annissa, she shares best practices for packout, transporting, and cleaning wildfire-contaminated contents. She gives restoration professionals clear, defensible protocols to share with their customers. 

After soot damaged a customer’s books in a kitchen fire, an industry professional asked for Annissa’s expert insights on cleaning them safely. See what works and what you should avoid.

Have you wondered how you can effectively clean smoke-affected crystals and coral? Annissa Coy shares why client onboarding matters and offers safe, gentle cleaning methods for these specialty items. 

Annissa Coy explains how to protect your restoration company when clients move their cleaned contents to their own storage.

Stefan Figley of 1-800-Packouts explains how to safeguard belongings from freeze damage, prioritize recovery and prevent loss during winter emergencies.

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.

In this episode of Ask The Expert, we sat down with the Blue Kangaroo Packoutz team, including Michael Case, David Gavilanes, Jon Current and Tyler Hawkins and we explored the complexities of large loss contents jobs.

JoAnn Weichmann shares how contents restoration professionals offer more than their technical expertise with emotional intelligence.  

Jessica Loveless of SERVPRO reveals how her team tackles complex contents jobs with precision, care and smart estimating.