Contents Restoration

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Now operating as RARE Restoration by Catchlight Painting, the acquisition brings specialized restoration services into the Catchlight family while maintaining the standards of quality and care that clients have come to expect.

In this episode of Ask Annissa, a homeowner impacted by the Pacific Palisades Fire asked for guidance on restoring her antique porcelain dolls damaged by the smoke. Annissa shares best practices for cleaning, deodorizing, and documenting.

On this episode of Ask The Expert, Beth Toenies of BELFOR Franchise Group shares how franchising supports growth, branding, staffing, and more. 

Homeowners often struggle to find and choose a qualified fire restoration company after a loss. Annissa Coy breaks down what proper onboarding looks like, what questions professionals should ask, and how to identify a trained, certified restoration team. 

In this episode of Ask Annissa, she shares best practices for packout, transporting, and cleaning wildfire-contaminated contents. She gives restoration professionals clear, defensible protocols to share with their customers. 

After soot damaged a customer’s books in a kitchen fire, an industry professional asked for Annissa’s expert insights on cleaning them safely. See what works and what you should avoid.

Have you wondered how you can effectively clean smoke-affected crystals and coral? Annissa Coy shares why client onboarding matters and offers safe, gentle cleaning methods for these specialty items. 

Annissa Coy explains how to protect your restoration company when clients move their cleaned contents to their own storage.

Stefan Figley of 1-800-Packouts explains how to safeguard belongings from freeze damage, prioritize recovery and prevent loss during winter emergencies.

JoAnn Wiechmann of Blue Kangaroo Packoutz explains how empathy and emotional intelligence improve customer experience and strengthen restoration teams.